Contact Us

General Contact Information

Email: [email protected]
Customer service hotline: +34 919 471 812

Office address: Paseo Quince de Mayo, 3, Ground Floor 1, 28019 Madrid, Spain

Office hours: Monday to Friday 10:00–19:00; Saturday 10:00–14:00; closed on Sunday.

Dedicated service lines by department

Cruise Department (Cruise): +34 621 079 498, providing advice on cruise routes, cabins, and bookings.

Flight Department (Flight): +34 621 072 872, providing flight information and itinerary planning.

Tour Department (Tour): +34 642 947 266, providing advice on guided group tours and private itineraries in Europe.

Online contact and social media

Business Partnerships

Suppliers or corporate clients interested in partnering with us should send their partnership proposal and basic information to [email protected].

Emergency Customer Support

Emergency phone number: +34 622 268 824This number is only for travelers already on a trip who are facing an emergency that affects that day's itinerary or their personal safety. Please do not use this number for general inquiries, quotes, bookings, changes, or after-sales matters. The emergency line cannot assist with these requests; please contact customer service by phone or WeCom during business hours.

Dedicated service lines by department

Cruise Department (Cruise): +34 621 079 498, providing advice on cruise routes, cabins, and bookings.

Flight Department (Flight): +34 621 072 872, providing flight information and itinerary planning.

Tour Department (Tour): +34 642 947 266, providing advice on guided group tours and private itineraries in Europe.

Emergency Customer Support