Make corporate travelmore organized.

Services

VIAJES FH provides corporate clients with travel services such as flights, rail, hotels, car rental, transfers, insurance, visa assistance, and group travel. We prepare options based on specific needs, budget, timing, and availability. The actual scope of services, contractual roles, and suppliers are subject to the written quotation and order confirmation.

For itineraries involving multiple cities or travelers, or requiring coordinated arrangements, we can help organize travel information, connect different services, and coordinate communications, reducing repeated confirmations between corporate contacts and travelers.

Cooperation Process

1. The company provides the travel purpose, dates, number of travelers, destinations, budget, and any required approval requirements.
2. Based on available resources, we provide a written proposal outlining prices, inclusions, supplier terms, and the main change and cancellation rules.
3. Once the company confirms the traveler details, proposal, and payment arrangements, we assist with completing the bookings as agreed in the order.
4. Before travel, we send applicable travel documents and important information; during the trip, we provide customer assistance as agreed in the order.
5. We provide invoices and any necessary reconciliation documents in accordance with the order and applicable tax rules.

Travel Policies and Approvals

The company can tell us about applicable cabin classes, room types, budgets, preferred suppliers, approvers, and requirements for handling exceptions. We will assist with implementation based on the information received, but the company remains responsible for its internal authorizations and approval decisions.

If prices, availability, or supplier terms change, we will explain the differences before confirmation and await a decision from an authorized contact. We will not automatically create an order using an unconfirmed alternative.

Pricing, Payments and Invoices

Prices and availability for air tickets, hotels, cruises and other dynamic products may change at any time. Written quotations or order confirmations will prevail. Before payment, we will explain any known taxes, the scope of services, key restrictions and applicable travel agency service fees.

Payment methods, payment deadlines, the invoicing entity and invoice details are subject to the specific order and applicable tax rules. Before confirmation, businesses should check the company name, NIF, invoicing address, cost allocation and any other required information.

Traveler Information and Confidentiality

We process only the information necessary for inquiries, bookings, service delivery, customer assistance and legal obligations. When a business representative provides information on behalf of fellow travelers, they must ensure they are authorized to do so and inform the relevant individuals about how their information will be processed.

Information required to provide travel services may be shared with airlines, hotels, cruise companies, local agents and other service providers. For more information, please see our Privacy Policy.

Changes and Travel Assistance

Conditions for changes, cancellations, name changes, no-shows and refunds depend on the product, supplier, fare type and when the request is made. Where we can confirm the details, we will first explain the fees and implications, then proceed according to the explicit instructions of a contact person authorized by the business.

Travelers already on a trip who encounter an emergency affecting that day's itinerary or personal safety should first use the emergency contact details provided in their order or departure notice. For general inquiries, quotations and after-sales matters, please contact us during business hours via WeCom or our customer service hotline.

Business Partnership Inquiries

To discuss a business travel partnership, please email your company name, main destinations, expected travel frequency, number of travelers and invoicing requirements to [email protected], or call +34 919 471 812.

FH GLOBAL, S.L. · VIAJES FH
Paseo Quince de Mayo, 3, Bajo 1, 28019 Madrid, Spain
Madrid Region Travel Agency Register: CICMA 4552