VIAJES FH: Passionate Spain & Portugal – HOLA Iberia 9-Day Trip [Boutique Group, Max 25 People] < Barcelona In, Lisbon Out

Included in the price:

1. Transportation: tourist coach or business travel van (Note: arranged depending on the number of registered participants);

2. Accommodation: 8 nights in four-star hotels as listed in the itinerary.

3. Meals: 8 meals, hotel buffet breakfast;

4. Driver and guide: foreign driver + Chinese-speaking Chinese guide, or a Chinese-speaking Chinese driver who also serves as guide (Note: for 9-seat or smaller vehicles, a Chinese driver who also serves as guide will be arranged).

5. Luggage: 1 piece of checked luggage up to 23 kg and 1 carry-on handbag;

Expenses not included:

1. Single room supplement;

2. Additional expenses caused by force majeure such as traffic delays, strikes, weather, aircraft or machine failures, flight cancellations, or changes in schedule;

3. Personal expenses in the hotel, such as laundry, haircuts, phone calls, faxes, pay TV, drinks, tobacco and alcohol;

4. All personal expenses and any fees not mentioned in the inclusions.

5. Recommended attractions and tips (at your own expense);

Other notes:

1. Except for individual attractions specifically marked as including an official guide, tour guides do not provide in-attraction commentary services at other attractions. Some attractions require payment to purchase a licensed local official guide for commentary; the arrangement is subject to on-site arrangements by the tour guide.

2. Child price discount terms: For children under 6 years old who do not occupy a bed and share a twin room with 2 parents, a 20% discount price applies. For one adult with one child, the child is charged the same price as the adult;

3. Premium group tours do not guarantee roommate matching. Solo travelers must pay the single room supplement. If a roommate can be matched within 7 days before departure, the single room supplement will be refunded;

Optional Activities

Optional Activities Description

Mandatory fees

Attraction tickets

Driver and Guide Tips

The above prices are for reference only; prices are subject to change, and the price announced at the time shall prevail.

For optional activities, please cooperate with and follow the tour guide's itinerary arrangements, which take precedence.

Cancellation and change policy

1. Withdrawal from the group

31 or more days before departure (including the 31st day), the Company charges 5% of the amount payable on the registration order;

15–30 days before departure (including day 30), our company will charge 20% of the registration order amount;

8-14 days before departure (including the 14th day), the Company charges 50% of the amount payable on the registration order;

Within 7 days before departure (including the 7th day), where car and hotel bookings have all been confirmed, the Company will not refund the travel fees you have paid;

*Cancellation after a change: if the traveler cancels the trip after the itinerary has been changed, the cancellation terms shall be calculated based on the original departure date.

2. Rebooking to a different group (this rebooking clause applies only to rebooking between multi-day itineraries)

More than 31 days before departure (including day 31), no rebooking fee will be charged;

15–30 days before departure (including day 30), our company will charge a rebooking fee of 10% of the amount receivable on the registration order;

8-14 days before departure (including the 14th day), the Company charges a 30% rebooking fee of the amount payable on the registration order;

0–7 days before departure (including day 7), once vehicle and hotel reservations have all been confirmed and cannot be changed, our company will not refund the travel fees you have paid;

*Re-changes after a change: for a second change made more than 31 days before departure (including the 31st day), a 5% handling fee will be charged.

*The receivables include the basic group fee and additional accommodation charges.

[Other]:

Without a no-refund group, free cancellation and modification of added accommodation is available up to 7 days before departure; added accommodation cannot be cancelled or modified within 7 days. If hotel accommodation is added on the tour spot, a 5 EUR/person handling fee applies (there is a risk of price increases for nearby hotels). Train tickets are generally sent 3-5 days in advance with the train ticket number. Whether or not tickets are collected, cancellation or changes cannot be made within 48 hours before departure; please contact our company at least 3 days in advance. If tickets have not been issued, cancellation and rebooking are possible; once tickets are issued, rebooking incurs a 5 EUR handling fee and refunds incur a 10 EUR handling fee. After tickets are collected, cancellation and rebooking are not possible, and our company will not refund the train ticket fees you have paid. Discounted group bookings are non-refundable and non-changeable.

[Note]:

1) If a group member is unable to join the tour on time due to special circumstances, they may reschedule to a later tour; rescheduling terms are as described above.

2) If a group member withdraws suddenly during the trip or does not participate in any group activity (such as meals or sightseeing), the member must personally complete and sign the "Mid-Trip Withdrawal Statement" provided by our company, and the fees paid will not be refunded.

3) All the above situations must be supported by written notice; otherwise, they will be deemed automatic waivers, and the Company assumes no liability.

Travel Group Notes

To best safeguard your interests, please read carefully this company's "Registration Notice and Responsibility Rules." This company's "Registration Notice and Responsibility Rules" are important matters notified to outbound tour group members. Together with this company's "Overseas Travel Safety Notice and Other Precautions," they form part of the travel contract. Our company reserves the right to interpret the content of this website.

(1) Registration process and precautions

By registering through this website, please carefully read all terms published on our company webpage, the order confirmation, and the tour notice before submitting your order. After you submit your order, our company will consider that you have confirmed and fully agreed to the terms published by our company. If any group member violates the rules mentioned in the terms, all consequences shall be borne by that group member.

1. When registering, please first complete the booking order on the webpage. Carefully fill in and verify all information, including name, gender, ID number, contact details, required room type, and pick-up/drop-off points. The company is not responsible for any losses caused by incorrect information entered by the individual. After successful submission, the company will send you an order confirmation. Because tour bus seats are limited, the company will prioritize boarding based on payment receipt. The company will ultimately arrange vehicles according to group size to guarantee one seat per person. After verifying the information, please arrange payment within the valid order period. Those who fail to pay the full tour fee by the deadline will be deemed to have automatically withdrawn from the group, and the company has the right to cancel your order without further notice.

2. Group members must ensure that, once the group departure is confirmed, they pay 100% of the group fee within the order retention period. Because tour bus seats and hotel room allocations are limited, and hotel bookings often have time limits, members who register within five working days before departure must proactively and promptly complete payment; otherwise, the company has the right to retain or cancel such orders depending on the specific circumstances, without obtaining prior consent from the registrant. Regardless of the payment method, any handling fees incurred are borne by the payer. After payment, please send the payment proof (the transaction slip for bank counter remittances, or a screenshot of the successful online transfer confirmation) to our company by email or fax, and be sure to note the corresponding order number on the proof; otherwise, finance cannot match the received funds to the correct order. If, due to a late payment, the group fee has still not been received 2 days before the group's end, the company has the right to require members to deposit the corresponding group fee in cash with the tour guide on duty; if it is later verified that a double payment was made, our company will immediately refund the excess group fee.

3. Our company will confirm the travel group members' participation after receiving payment from members. Three days before departure, members will receive a departure notice at the email address provided during registration, containing information for reference such as the tour guide, itinerary, and pick-up and drop-off points. Due to network delays or spam filter settings, members may not receive the departure notice three days before departure. If this occurs, please proactively contact the relevant staff for assistance.

4. Our company defaults to same-gender room sharing. When arranging hotel room types according to the requirements provided at registration, if there are single or odd-numbered guests (such as 3, 5, or 7 people), our company will arrange room sharing based on actual circumstances. If you do not agree to room-sharing arrangements, you may choose to pay the additional single-room supplement fee. In special circumstances, such as during peak tourist seasons when some hotels have insufficient rooms or other uncontrollable reasons, room types may change, and group members must cooperate with our arrangements. If on-site room arrangements do not meet a traveler's requirements due to incorrect gender or room-type requirements entered at registration, our company will coordinate and arrange based on the availability of rooms on the day of hotel check-in, and any additional costs incurred shall be borne by the group member.

Note: Travelers who do not know each other and are paired as roommates are arranged by our company, but we are not responsible for the personalities or behavior of group members. If any differences in habits or disputes arise, neither our company nor the tour guide is responsible for coordinating or intervening.

5. If a group member needs to leave the tour midway due to special circumstances, they must notify us at the time of registration or before joining the tour and sign a "Mid-Tour Withdrawal Statement." For early departure, a deduction of 30 euros applies for each night of accommodation not used (if the registration is for a single room throughout the entire tour, the deduction is 50 euros per night). If no hotel nights are cut short, no tour fee reduction will be granted. If a group member requests to leave the tour midway during the trip, they must inform the tour guide proactively and sign a "Mid-Tour Withdrawal Statement"; fees paid will not be refunded. Group members must provide truthful information regarding their health, identity, and other details during registration and the itinerary, fill in relevant information honestly, and complete legal procedures. Any expenses and losses arising from personal reasons, such as physical discomfort during the trip, shall be borne by the group member. Tourists with special medical histories (for example, those with serious illness, terminal illness, or infectious diseases) must disclose this truthfully at the time of registration. In view of a tourist's health condition or other reasons, our company reserves the right to decide whether to accept the registration.

6. Persons over 70 years old registering for the tour must be accompanied by a family member and complete a "Tour Participation Statement"; if they have no family member accompanying them and insist on registering, our company has the right to refuse acceptance depending on the circumstances. All consequences caused by group members' own reasons during the trip shall be borne by the group members themselves.

7. Travelers who are pregnant must disclose this truthfully at the time of registration. In principle, pregnant travelers beyond 24 weeks of pregnancy are not recommended to join the tour. Those who insist on joining must be accompanied by one family member and fill out a Disclaimer; however, our company reserves the right to refuse acceptance depending on the circumstances. Those who are less than 24 weeks pregnant and insist on joining must be accompanied by one family member and fill out a Tour Participation Declaration; however, our company reserves the right to refuse acceptance depending on the circumstances. Any consequences caused by the individual circumstances of group members during the trip shall be borne by the group members themselves.

8. Minors joining the tour must be accompanied by at least one adult who fulfills guardianship duties and is responsible for the minor's safety. Any consequences caused by the minor's own circumstances or by the accompanying adult's negligence during the trip shall be borne by the group member.

9. Group members must confirm that all the group participation information they provide is accurate and complete, with personal identity document information and contact phone numbers being especially important. Any consequences arising from incorrect information provided by group members (for example, being unable to cross borders due to an expired personal document or a visa type that does not meet the entry travel regulations of the relevant country, or the guide and other relevant staff being unable to contact a participant because the mobile phone number they provided is wrong) shall be borne by the participant, including personal return fees, transportation costs, travel expenses, and other losses.

10. Travelers are advised not to book any flights or train tickets related to the booked itinerary on their own before the order is confirmed. If a traveler books flights or train tickets related to the itinerary on their own initiative but the booking is ultimately unsuccessful, all losses shall be borne by the traveler.

11. Under any of the following circumstances, the travel agency may terminate the contract (unless otherwise provided by relevant laws and administrative regulations): (1) the traveler suffers from an infectious disease or other illness that may endanger the health and safety of other travelers; (2) the traveler carries items that endanger public safety and refuses to hand them over to the relevant authorities; (3) the traveler engages in illegal activities or activities that violate public morality; (4) the traveler engages in activities that seriously affect the rights and interests of other parties and does not stop when dissuaded; (5) other circumstances affecting the performance of the contract as stipulated by law. When the travel agency terminates the contract due to the above circumstances, it shall notify the traveler in writing or by other means, and may refund the remaining balance to the traveler after deducting necessary expenses as appropriate.

(2) Tour fees

1. Included in the price:

1) Luxury air-conditioned tour bus or other transportation specified in the itinerary.

(Note: The company arranges vehicles according to group size, ensuring one seat per person. Luggage requirements: each person on the tour may bring one carry-on bag and one checked piece of luggage (dimensions: the sum of length, width, and height must not exceed 158 cm, and weight must not exceed 23 kg).

2) Star-rated hotel accommodation in Europe, with breakfast at the hotel. (Note: Day tour itineraries do not include hotel accommodation.)

3) Served by an experienced Chinese-speaking tour leader who accompanies the group and guides sightseeing.

2. Fees not included:

1) Driver, tour guide and all tips.

2) Meal expenses during the itinerary.

3) Expenses incurred during free time.

4) Admission tickets, boat tickets, and bridge toll fees for optional paid tourism items listed in the itinerary.

5) Personal expenses incurred by group members during the itinerary, such as non-complimentary meals on transportation, excess baggage fees; laundry, telephone, telegram, beverage, and alcohol charges during accommodation; hotel fees for guests who extend their stay; personal medical expenses for illness or injury, costs and fees for recovering lost personal belongings, etc.

6) Various medical insurance, personal accident insurance, and baggage insurance fees.

7) Additional costs incurred due to force majeure factors beyond our company's control, such as weather, transportation delays, strikes, vehicle malfunctions, personal issues, and other circumstances.

8) All expenses incurred after leaving the group.

9) Items other than those included in the "Fee Includes" section.

Our company reserves the final right of interpretation regarding other fees not listed above.

3. Self-operated product discounts and their usage rules

1) Children under 6 enjoy a 65% discount when booking regular routes! Children under 6 enjoy a 20% discount when booking boutique small-group routes! *Note: Children do not occupy a bed; if a bed is needed, please contact us! If one adult travels with a child, the child pays the full price.

2) Only one coupon may be used per order.

3) Apart from Travel Coupons, which may be used together with other promotions, all other types of promotions cannot be used in combination. If multiple promotion terms are met at the same time, the highest discount shall apply, and discounts cannot be stacked.

4) Free room-sharing service for our own products: Solo travelers may choose the room-sharing service, and our company will arrange same-gender roommates. Regardless of whether a roommate is successfully matched, our company will not charge the client a single-room supplement. Note: If booked within 5 days before departure, our company reserves the right to charge the full-trip single-room supplement based on actual circumstances. The free room-sharing service does not apply to accommodation before or after the tour.

(3) Obligations of group members

1. Group members must not engage in illegal activities during the tour.

2. Group members must not infringe upon the interests of the state, society, or the collective, or the lawful rights and interests of others when exercising their rights.

3. Observe public order and respect social morality. Group members should respect the dignity of tourism service personnel and show mutual respect and assistance among fellow group members; respect local ethnic customs, traditions, and local conditions; strictly prohibit carving or scribbling on scenic spots and buildings, spitting, littering, and other uncivilized behavior.

4. Make efforts to acquire the knowledge needed for travel and improve your self-protection awareness. Group members may choose and purchase travel personal accident insurance and other insurance on their own. During the trip, please properly safeguard your luggage and belongings; valuables should be carried with you or protected by other measures.

5. When traveling, please pay attention to local climate conditions and take care of children's safety.

6. Tour members voluntarily participate in the dangerous tourism activities included in the regular tour itinerary, including rock climbing, mountaineering, rafting, diving, bungee jumping, and other tourism activities that may cause personal injury to tour members. Any other disputes, property losses, or personal injuries arising therefrom shall be borne by the tour member individually, and our company shall not be liable.

(4) Responsibilities

1. The company reserves the right to change accommodation locations, travel routes, sightseeing spots and departure dates as circumstances require.

2. If the number of participants is insufficient, or if changes occur that are beyond our company's control, such as problems with the vessel or aircraft, the company reserves the right to change or cancel the itinerary. If the itinerary is cancelled, the company will fully refund the fees paid by group members or recommend a similar alternative product. The company bears no liability for cancelling any itinerary.

3. In the event of social unrest, terrorist activities, major infectious disease outbreaks, natural disasters, acts of God, riots, murder, civil disturbances, war, or other disaster events beyond the Company's control that may seriously endanger the personal safety of group members, as well as weather, transportation, strikes, or other unforeseen circumstances, the Company reserves the right to cancel or replace any tour item before departure or after departure, and also to shorten or extend the itinerary, provided that group members are notified in advance. The Company is not responsible for any additional expenses or losses arising therefrom, and group members may not object or withdraw on such grounds.

4. Public security conditions vary from country to country. Please pay attention to personal and traffic safety, and properly safeguard your belongings and luggage. If any loss, theft, robbery, or damage occurs during the trip, please promptly notify the tour leader and report it to the police. Our company assumes no legal liability.

5. Group members must carry valid passports, visa pages, residence permits, and other necessary documents. If withdrawal from the tour occurs due to problems with documents or passports, the participant shall bear the responsibility themselves, and the remaining tour fee will not be refunded. If this affects the normal itinerary of other group members, the member shall bear the corresponding compensation liability.

6. If a tour member is involved in an accident during the trip (such as an injury during recreational or game activities, or illness, death, a fall, or a fracture caused by personal activities, or if a tour member violates the rules and notices stated in our company's terms), resulting in personal injury, death, or property loss, the related liability and costs shall be borne by the tour member; our company assumes no responsibility for such injuries, deaths, or property losses. If losses are caused to our company as a result, the tour member shall be liable for compensation.

7. If a group member intentionally fails to comply with the rules or obstructs the normal activities and interests of the group, the company's tour leader has the right to cancel that member's participation qualification, and fees paid will not be refunded. The company bears no responsibility for that member's actions after leaving the group.

8. The times indicated in the itinerary are for reference only. Actual arrival times may be delayed due to force majeure factors such as weather, traffic congestion, traffic accidents, holiday events, riots, or strikes. We appreciate your understanding. If group members have subsequent travel arrangements requiring other transportation to other cities, we strongly recommend leaving at least 3 hours of buffer time to avoid inconvenience from delays. Our company is not responsible for losses in independently arranged travel plans caused by group members failing to allow sufficient buffer time.

(5) Overseas travel safety notice and other precautions

I. Friendly Reminders

1. Some attractions in Europe offer student discounts; students are advised to bring a student card.

2. Plug standards differ across European countries (for example, the plugs used in Italy and Switzerland differ from those used in Germany). If needed, please bring your own appropriate plug adapters.

3. For safety reasons, European coach companies require that all children, regardless of age, must have a seat. Since most tour buses do not provide separate child safety seats, parents bringing children under 3 years old on the tour may prepare their own, but each child safety seat can only occupy one bus seat. Therefore, we cannot guarantee that all self-provided safety seats will be suitable for tour buses; please take note.

II. Safety Notice

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1. Weather in Europe is changeable; please be sure to carry rain gear and a warm jacket.

2. Please keep your belongings and luggage safe; our company is not responsible for any loss or theft.

3. Clearly write your name and contact information on your luggage for identification, and to facilitate return if the luggage is found. If luggage is lost, notify the relevant organizations (such as hotels, airlines, etc.) as soon as possible and report to the police. If the luggage is ultimately not recovered, you must keep the police report to claim compensation from the relevant organizations or insurance company (if insurance has been purchased).

Dining

1. Hotel breakfast: Europeans are accustomed to a simple breakfast. Hotel breakfasts usually consist only of bread, coffee, tea, juice and similar items. Hotels arranged by our company all include a self-service breakfast.

2. Bring bottled water, dry snacks and other food with you for emergencies, especially for elderly people and children.

3. Do not drink unclean water, and do not eat unsanitary food or food that is spoiled or has an unusual odor.

4. Do not accept or consume cigarettes, food, or beverages given by strangers.

5. To prevent discomfort from changes in water and climate during the trip, bring commonly used or habitual medications. Long-term patients should carry their medical records in case of need. Never take medications provided by others casually.

6. Our agency does not provide or arrange alcohol consumption. Tour members who enjoy drinking should strictly control their alcohol intake during the trip. Any responsibility arising from excessive drinking, causing trouble, disturbing social order, infringing on others, or causing financial losses to third parties shall be borne by the person responsible.

Stay

1. Hotel facilities:

① European cities are relatively small, with very limited numbers of hotels in the city center, and these hotels are generally small in scale with older facilities. Their standard is not comparable to similar hotels in China.

② European hotels do not provide toothbrushes, toothpaste, or slippers. Please prepare your daily necessities.

③ Please check whether the amenities provided by the hotel for you are complete and undamaged. If anything is missing or damaged, please report it immediately to the hotel staff or your tour guide.

④ For various reasons, such as environmental protection, the long history of buildings, and Europe's relatively cool climate, many hotels do not have air-conditioning.

⑤ Hotels in Italy are often quite old. Blankets are usually kept in the wardrobe in the room. If there are none, please contact the front desk to request more.

⑥If needed, guests are requested to bring their own portable travel hair dryer.

⑦German-style double beds usually consist of one large bed with two bed sets. Regardless of whether guests request one large bed or two single beds, this bed type is also common in most European regions.

2. Hotel meals:

① Hotel rooms in Europe do not provide hot drinking water.

② Please cherish food, do not waste it, and do not take it away.

③ Since breakfast hours differ among European hotels, please be sure to arrive at the restaurant early according to the time announced by the hotel, to avoid a situation where late arrival due to personal reasons results in insufficient food supply.

④ Hotel meals differ somewhat from those in China. Breakfast is relatively simple (German breakfasts are more substantial, while Italian breakfast is the simplest, consisting only of bread and coffee), and lunch and dinner are not particularly lavish. Their quantity and quality differ considerably from domestic standards.

3. Hotel check-in safety reminders:

① Please keep valuables in safe custody and do not leave them in the hotel room. Avoid carrying large amounts of cash, expensive watches or jewelry. Keep your travel documents and belongings properly, and carry a copy of your travel documents and credit cards to serve as proof for replacement in case of loss. This company is not responsible for loss or theft. ② Please do not smoke in hotel rooms. Any hotel fines resulting from this will be paid by the person responsible.

③ After checking into the hotel, you should familiarize yourself with the hotel's safety instructions, check whether the room windows can be opened, locate the fire-fighting equipment, and become familiar with the hotel's emergency exits, emergency staircases, and evacuation routes.

④ Do not tell strangers which hotel or room you are staying in, and do not let strangers or people claiming to be hotel maintenance staff enter your room freely. Always lock the room door when entering or leaving, check before sleeping that the door and windows are closed and the safety lock is engaged, and keep valuables close to you rather than near windows or in other exposed places.

⑤ When group members need to go out after checking into the hotel, they should inform the tour guide and pick up a hotel business card from the front desk. The card shows the hotel address and phone number, which can be shown to others for help if you get lost.

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1. Boarding and alighting:

① All group members must gather on time and depart on time. Please arrive at the boarding location 15 minutes in advance. Our tour coach will not wait. Those who fail to gather and depart at the agreed time and location, or fail to join midway, will be deemed to have voluntarily withdrawn, and no refund will be given.

② The boarding and alighting times stated on the webpage are estimated times. The specific boarding and alighting locations are subject to confirmation by this company. (If traffic conditions or other special circumstances prevent our coach from arriving at the boarding location on time, or if the time or location changes temporarily, this company will notify you promptly. Please be patient and wait.)

③ Coaches come in three types: large coaches, medium coaches, and 9-seat minibuses. Standard large coaches have a dedicated luggage compartment for storing luggage, while medium coaches and 9-seat minibuses have relatively smaller luggage space. Given the limited luggage compartment space on buses, it is recommended to avoid bringing too much luggage whenever possible when traveling. Our company will arrange vehicles according to the final group size, ensuring one seat per person.

④ To avoid overcrowding in front of attractions, bus parking spots in most European cities are located far from the sites. Drivers are not allowed to stop wherever they like, and violators face heavy fines. Sometimes the drop-off and pick-up points are some distance from the attractions. We kindly ask all group members for their understanding.

2. Safety tips for riding the coach:

① Smoking is prohibited inside the coach.

② Do not bring prohibited items.

③ Do not randomly handle any items on the bus, to avoid unnecessary damage.

④ During temporary bus stops, follow the tour guide's arrangements and do not wander far away.

⑤ When group members get off the bus to sightsee, dine, or shop, please make sure the bus windows are closed and carry your valuables with you. The travel agency is not responsible for any loss or theft.

⑥Due to the long travel time and heavy vehicle load along the way, if the bus breaks down and affects the itinerary, the travel agency will promptly take remedial measures. Group members are requested to cooperate actively.

III. Other Notes and Precautions

1. Please abide by local laws and regulations.

2. Be sure to carry your relevant documents and a valid passport with you at all times.

3. When participating in group activities, you should follow the instructions of the tour leader/tour guide and avoid leaving the group for safety reasons.

4. Before participating in any high-risk activities, you must assess your personal health and abilities and comply with the relevant safety guidelines for the activity, such as wearing life jackets, fastening seat belts, and wearing suitable or designated clothing. Group members are kindly requested to avoid participating in these activities during free time on the trip. If a group member insists on participating, they do so at their own risk.

5. Do not participate in entertainment activities suspected of being illegal.

6. Pay attention to and observe all warnings, such as not wandering around or feeding animals in wildlife parks.

7. When visiting areas with poor public order, extra vigilance is especially required, and traveling alone should be avoided.