Frequently Asked Questions

General Questions

How do I book a trip?

You can contact us through our official website, WeChat, WhatsApp, by phone, or by email. After confirming your travel dates, price, what’s included, and applicable conditions, you can complete your booking by following the instructions. For all contact details, please see Contact Us page.

Can I arrange a private, customized itinerary?

Yes. Contact us with your destination, travel dates, group size, preferred pace, and service requirements. We’ll help put together an itinerary based on available resources.

Is Chinese-language service available?

We can provide consultations in Chinese. The languages available for guides, driver-guides, and other on-site services for each itinerary will be confirmed in the written quotation or booking order.

How far in advance can I book?

We generally recommend enquiring at least 2–4 weeks in advance. For summer holidays, Christmas, and other peak seasons, we recommend enquiring 1–2 months ahead. Cruise cabins, flights, and prices for products with dynamic pricing are subject to availability; enquiring earlier usually makes it easier to find a suitable option.

Can you issue an official invoice?

Yes. FH GLOBAL, S.L. is a travel agency registered in Spain and can issue an official invoice based on the order details and applicable tax regulations.

Cruise-related questions

Does internet access on the cruise ship cost extra?

Onboard internet usually needs to be purchased separately. Packages, prices, and usage restrictions are subject to the terms published by the cruise line at the time of purchase. For more pre-departure information, please see MSC Cruise Practical Guide.

Don’t want to link a bank card? How can I top up my cruise card?

Some cruise lines allow guests to visit the front desk after boarding and pre-fund their onboard account with cash or an accepted bank card. Policies may vary by cruise line and sailing. Please confirm the accepted methods, minimum amount, and payment requirements with the onboard front desk on embarkation day.

Where do I meet the tour guide, and what time?

The exact meeting point and time are as stated in the tour departure notice or as advised by the tour leader or guide on the day. Please keep your phone reachable and arrive at the meeting point 5–10 minutes early, as instructed.

Where do we meet after the tour to return?

The return meeting time and place are usually announced before disembarkation or the start of the activity. Please keep the guide’s contact details and note the ship’s boarding deadline that day to avoid missing the ship.