Australia Melbourne Day Tour: Penguin Island

Tour Price:

Age

Adults (16 years and over)

Child (ages 4–15)

Infants (0–3 years)

Price €/person

85

70

50

Note: Please contact customer service to adjust the price for children/infants!

Included:

· Enjoy a complimentary taste of Jersey milk, the “aristocrat of milk”

·General viewing platform ticket for the penguin parade

· Tour bus transfers

·Professional bilingual Chinese- and English-speaking driver-guide

Not included:

·Driver-guide gratuity: $5/person (pay the guide in cash during the tour)

· Maru Koala and Animal Park admission: $33 per adult / $18 per child (purchase on site at your own expense)

· Meals

·Personal travel insurance

·Viewing platform upgrade fee

Please note:

*On December 26, as the originally scheduled farm is closed, it will be replaced with a cheese farm.

*The itinerary order and time spent at each attraction may be adjusted due to objective factors such as the day's weather and traffic.

*Guests joining the tour must wait at the designated boarding point 10 minutes before the scheduled departure time. We accept no responsibility if you miss the tour because you were not waiting at the designated boarding point at the scheduled departure time.

Changes and cancellation policy

Traveler cancellation

If you wish to change or cancel your trip:

We understand that travel plans can sometimes change. If you cancel part or all of your booking, the cancellation terms listed below will apply. A cancellation takes effect only when we receive written confirmation from the traveler or the relevant booking agent.

·Flexible date changes: Changes are free of charge if made 10 or more days before departure. Travelers must pay any fare difference.

·Cancellation 10 or more days before departure: a refund will be issued after deducting non-recoverable costs such as airfare, accommodation, and travel agency and agent commissions.

·Cancellation within 10 days of departure or failure to participate in the tour product or service booked: the full amount paid will be forfeited, with no refund entitlement.

If you book our travel products or services through a third-party agent, different cancellation terms may apply. Your travel advisor will inform you of the applicable cancellation terms. We strongly recommend purchasing travel insurance when booking. If you leave after your trip has begun for any reason, we are not obligated to refund any unused services. If you fail to join the trip, join after departure, or leave before it is completed, we will not provide a refund or any other form of compensation. Refunds referred to in the cancellation terms above will be reduced by non-recoverable costs, including air tickets, accommodation, and travel agency and agent commissions.

Cancellation by supplier

We may cancel the trip at any time 7 days or more before the departure date. We may also cancel the trip at any time before departure if terrorism, natural disasters, political instability, or other external events make it impossible for us to operate the planned itinerary.

If we cancel your trip, we can offer you the following options:

·A refund of the full amount you paid

· If you change your travel dates or product, you must pay any price difference.

· A voucher will be issued for the amount you paid, valid for 3 years.

Cancellation due to force majeure

“Force Majeure Event” includes, but is not limited to: war, civil unrest, riots, blockades or embargoes, fire, explosions, breakdowns, industrial disputes, earthquakes, epidemics or other health emergencies, floods, storms or other extreme weather events, shortages or failures of supply, any law, order, declaration, regulation, ordinance, requirement, requisition, demand or other act of any government authority, beyond the reasonable control of the parties, whether foreseeable or not, that makes travel dangerous or impracticable.

If the trip is canceled due to a “Force Majeure Event,” we can offer you the following options:

· A voucher will be issued for the amount you paid.

·A refund will be issued after deducting non-recoverable costs such as airfare, accommodation, and travel agency and agent commissions

Voucher issued due to cancellation:

· Valid for 3 years and redeemable for any other tour we offer.

· Cannot be exchanged for cash.

· Cannot be used to book travel products or services such as flights, accommodation, visas, or travel insurance.

If a cancellation is caused by external circumstances, any refund will be less any non-recoverable costs. We are not responsible for any incidental expenses incurred in connection with your booking, including but not limited to additional costs for visas, vaccinations, travel insurance, or non-refundable air tickets.

Tour Information

Booking Terms and Conditions

By booking travel products or services with us, you are deemed to have agreed to and be bound by the following booking terms. We confirm that your acceptance of the following booking terms and limitations of liability is a condition of our providing the travel products or services you have ordered. The services we provide are those listed in your booking confirmation and/or invoice.

Before booking a travel product through our company, please read and understand the booking terms and conditions below. We strongly recommend that you read the information relevant to your product or service before booking to ensure you understand the itinerary and physical requirements of the travel product you are booking. Our company accepts no responsibility for passengers who have not familiarized themselves with the booking terms and conditions.

Ticket price

· Prices displayed in multiple currencies are converted from Australian-dollar prices and include Australian goods and services tax. Prices are subject to change without notice.

Children

· Unless otherwise stated, children aged 4–15 are eligible for child fares.

· Adult fares apply to guests aged 16 and over.

· Children aged 4–15 participating in a tour must remain seated in their assigned seats and wear seat belts.

Transfer service

· Tour guests must wait at the designated pickup location 10 minutes before the scheduled departure time. We are not responsible if you miss the tour because you were not at the designated pickup location at the scheduled departure time.

Special requests

·Please inform us of any special dietary requirements, food allergies and/or special medical needs when booking the product or at least 7 days before departure.

Agent

· We act as an agent to provide you with travel products or services from third-party suppliers (if any), such as ski lessons, ski equipment, and lift passes.

· We carefully select third-party suppliers but cannot control the travel products and services they provide. To the extent permitted by law, we accept no liability for travel products and services provided by third-party suppliers.

· Products and services provided by any third-party supplier are subject to that supplier’s booking terms and conditions.

Travel insurance

· We recommend that all guests purchase travel insurance when booking travel products or services. Your travel insurance must cover accidental death and personal injury, medical expenses, and emergency repatriation. The recommended minimum coverage is AUD 200,000 for each type of cover.

· We also strongly recommend that your travel insurance covers cancellation or curtailment, lost luggage, and loss of personal belongings. If your credit card or bank account includes travel insurance, make sure you have the insurer’s details, policy number, and emergency contact number.

Liability limitations

· You agree to indemnify us against any loss or damage arising from third-party arrangements related to products or services we provide, including, but not limited to, claims resulting from damage to equipment (such as ski equipment).

· To the extent permitted by law, we accept no liability for injury, loss, accidents, or delays arising from circumstances beyond our control or the acts or omissions of any third party.

Disclaimer for Recreational Activities

· As part of your tour, you may take part in sports, leisure activities, or other activities involving significant physical exertion or physical risks. These activities are for leisure and entertainment purposes and may include, but are not limited to, skiing, diving, and surfing.

· To the extent permitted by law, neither we nor our employees, directors, or agents accept any liability to you, your family, or your legal representatives, including, without limitation, for personal injury or death resulting from our negligence or breach of contract.

· You acknowledge that recreational activities involve many risks and may result in physical injury (including serious injury) or even death. You assume and accept all risks arising from participating in recreational activities. If you suffer any kind of physical injury or death as a result of using such services or participating in such activities, you waive your right to bring a claim against us and our employees, directors, and agents.

·Please see the warnings below under the Australian Consumer Law and Fair Trading Act 2012.

Warning under the Australian Consumer Law and Fair Trading Act 2012

Under the Australian Consumer Law, certain statutory guarantees apply to the supply of some goods and services. These guarantees mean that the supplier referred to in this clause is responsible for ensuring that the recreational services it provides to you:

· Exercise reasonable professional care.

·Any purpose you have expressly or implicitly communicated to the supplier.

· Any outcomes you have informed the supplier you expect can reasonably be achieved.

Under Section 22 of the Australian Consumer Law and Fair Trading Act 2012, a supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you book travel products or services with our company, this means that you agree your rights may be excluded, restricted, or modified in the manner described in Section 9, so that you cannot bring a claim against the supplier under the Australian Consumer Law and Fair Trading Act 2012.

The variation of rights described in this clause does not apply if your death or injury is caused by the supplier’s gross negligence. Gross negligence involving an act or omission means doing or failing to do something recklessly, with or without awareness. See Section 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and Section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.