European Highlights Tour H • In-Depth Switzerland and Italy, 11 Days

What’s Included

1. Hotels: Twin rooms in local three-star hotels throughout the trip (accommodation at the hotels listed in the itinerary);

2. Transportation: Tour bus or business-class vehicle (Note: arranged according to the number of people registered);

3. Tour staff: A professional bus driver and a Chinese-speaking guide, or a Chinese-speaking driver-guide for the entire trip (Note: For vehicles with 9 seats or fewer, a Chinese-speaking driver-guide will be arranged);

4. Meals: Hotel breakfast;

5. Luggage: 1 piece of checked baggage weighing up to 23 kg and 1 piece of carry-on baggage;

What’s Not Included

1. Admission tickets to attractions listed in the itinerary;

2. Tips for the driver and tour guide (if a small group is led by a driver-guide, tips are payable for both the driver and the tour guide);

3. Single-room supplement: Guests who do not wish to share a room and request a single room must pay the single-room supplement for the entire trip (if added during the tour, double the single-room supplement will be charged);

4. Lunch and dinner: Your guide will make recommendations; participation is optional.

5. Personal travel insurance: Be sure to purchase insurance for overseas travel to protect your interests through an insurance company in the event of a personal accident, such as illness or loss of belongings.

6. Economic losses and liability resulting from delays or itinerary changes caused by force majeure, such as weather or strikes, or by breakdowns involving aircraft, vehicles, ships, or other means of transport;

7. Private expenses such as hotel telephone calls, fax, laundry and ironing, pay TV, hairdressing, tobacco and alcohol, drinks, and luggage handling; other unspecified local expenses (visas, air tickets, travel insurance, etc.);

8. All personal expenses and any costs not specified as included;

Other Information

1. Child discount: Children under 6 years old who do not require a bed and share a twin room with two parents are eligible for a 35% discount; when one adult travels with one child, the child pays the adult fare;

2. The tour guide does not provide commentary inside attractions. Some attractions require an additional fee for commentary by a local licensed guide, subject to arrangements made by the tour guide on site;

3. If you are concerned that a roommate may disturb your rest, we recommend purchasing the single-room supplement in advance.

Optional activities

Information about optional activities

Mandatory items

Attraction admission tickets

Chillon Castle

CHF 15 per adult (aged 16 and above)

7 CHF/child (ages 6–15)

Rhine Falls viewing platform

5 CHF / adult

CHF 3/child (ages 6–15)

Driver and guide tips

The above prices are for reference only. Any changes will be subject to the prices announced at the time.

For optional activities, please cooperate with and follow the tour guide’s itinerary; the guide’s itinerary takes precedence.

Cancellation and Change Policy

1. Tour cancellation

More than 31 days before departure (including the 31st day), the company charges 5% of the amount due on the booking order;

From 15 to 30 days before departure (including the 30th day), the company charges 20% of the amount due on the booking order;

From 8 to 14 days before departure (including the 14th day), the company charges 50% of the amount due on the booking order;

Within 7 days before departure (including the 7th day), vehicle and hotel bookings have been fully confirmed. We regret that the company cannot refund the travel fees you have paid;

*If you cancel after changing your itinerary: if you cancel your trip after an itinerary change, the cancellation terms will be calculated based on the departure date of the original itinerary.

2. Change of booking to another tour (This change policy applies only to transfers between multi-day tours)

More than 31 days before departure (including the 31st day), no change fee is charged;

From 15 to 30 days before departure (including the 30th day), the company charges a change fee of 10% of the amount due on the booking order;

From 8 to 14 days before departure (including the 14th day), the company charges a change fee of 30% of the amount due on the booking order;

From 0 to 7 days before departure (including the 7th day), vehicle and hotel bookings have been fully confirmed and cannot be changed. We regret that the company cannot refund the travel fees you have paid;

*For a second change after an initial change: if the second change is made 31 days or more before departure, a 5% change fee will apply.

*Receivables include the basic tour price and extra-night charges.

【Additional note】:

You may cancel or modify your extra hotel stay free of charge up to 7 days before departure, provided you do not leave the tour. Within 7 days of departure, extra hotel stays cannot be canceled or modified. If you add a hotel stay during the tour, a €5 per person service fee applies (nearby hotels may raise their prices). Discounted groups are non-refundable and cannot be modified.

【Note】:

1) If a tour member is unable to join the tour as scheduled due to special circumstances, they may change to a future tour, subject to the change terms stated above.

2) If a tour member suddenly leaves the tour or does not take part in any group activities during the trip (such as meals or sightseeing), they must complete and sign the “Declaration of Withdrawal from the Tour Mid-Trip” provided by our company. Fees paid will not be refunded.

3) The above circumstances must be notified in writing; otherwise, they will be deemed automatically waived, and our company accepts no responsibility.

Important Information for Tour Participants

To protect your interests as fully as possible, please read our “Booking Information and Terms of Liability” carefully. This document contains important information for outbound tour members and, together with our “Overseas Travel Safety Information and Other Important Notes,” forms part of the travel contract. We reserve all rights of interpretation regarding the contents of this website.

(I) Booking Process and Important Notes

If you book through this website, please carefully read all the terms published on our company website, in the order confirmation, and in the tour joining notice beforehand. By submitting your order, you confirm that you have read and fully agree to the terms published by our company. If any tour member violates the rules mentioned in these terms, they shall bear all resulting consequences.

1. To book, first complete the booking form on the website. Please carefully enter and check all details, including name, gender, ID/passport number, contact information, room type required, and pick-up and drop-off points. We accept no responsibility for any losses arising from errors in the information you provide. Once your submission is successful, we will send you a booking confirmation. As coach seats are limited, we will prioritize boarding arrangements based on when payment is received. We will arrange the vehicle according to the group size and ensure one seat per person. After checking that all details are correct, please arrange payment within the order's validity period. If the tour fee is not paid in full by the deadline, your booking will be treated as automatically canceled, and we reserve the right to cancel your order without further notice.

2. Tour members must pay 100% of the tour fee within the order-hold period once the group departure is confirmed. As coach seats and hotel rooms are limited, and hotel room bookings are often subject to deadlines, members who register within five working days of departure must promptly complete payment. Otherwise, our company reserves the right, depending on the circumstances, to hold or cancel such orders without first obtaining the registrant’s consent. The payer is responsible for any fees incurred by paying the tour fee by any method. After payment, please send proof of payment (the transaction receipt from a bank-counter transfer or a screenshot of the successful online transfer) to our company by email or fax. Be sure to include the relevant order number on the proof; otherwise, our finance department will be unable to match the payment to the order. If, due to late payment, the tour fee has still not arrived two days before the tour ends, our company may require the tour member to provide the corresponding tour fee in cash as a deposit to the tour guide. If it is subsequently confirmed that the payment was made twice, we will immediately refund the overpaid amount.

3. We will confirm your place on the tour once we have received your payment. Three days before departure, you will receive a tour confirmation notice at the email address provided when booking. It will include information about the guide, itinerary, and pick-up and drop-off points for reference. Due to network delays or spam filtering, you may not receive the notice three days before departure. If this happens, please contact the relevant staff member for assistance.

4. We arrange shared rooms by default for guests of the same gender. When assigning hotel room types according to guests’ requests at the time of booking, if an odd number of guests book (such as 3, 5, or 7), we will arrange shared rooms as appropriate. If a guest does not accept this arrangement, they may pay the additional single-room supplement. In exceptional circumstances, such as during peak travel season when a hotel has insufficient rooms or for other uncontrollable reasons, room arrangements may change, and guests must cooperate with our arrangements. If the room assigned on arrival does not meet a guest’s requirements because they entered their gender or room preferences incorrectly when booking, we will coordinate and make arrangements based on the rooms available at the hotel that day. Any additional costs incurred will be borne by the guest.

Note: Although we arrange shared rooms for guests who do not know each other, we are not responsible for the guests’ personalities or behavior. In the event of differences in habits or disputes, our company and tour guide have no responsibility to mediate or intervene.

5. If a guest needs to leave the tour early due to special circumstances, they must notify us when booking or before joining the tour and sign an “Early Departure Declaration.” For each night of accommodation missed after leaving early, €30 will be deducted (€50 per night if a single room was booked for the entire tour). If no hotel nights are missed, no deduction will be made from the tour price. If a guest requests to leave the tour early after it has started, they must inform the tour guide and sign an “Early Departure Declaration”; fees paid are non-refundable. Guests must provide accurate information about their health, identity, and other relevant matters when booking and during the tour, complete the required forms truthfully, and fulfill all legal formalities. Guests are responsible for any expenses and losses arising from personal reasons, such as feeling unwell during the trip. Guests with a significant medical history (for example, those with a serious or terminal illness or a contagious disease) must disclose this truthfully when booking. In view of a guest’s health or other circumstances, our company reserves the right to accept or decline the booking.

6. Guests aged 70 or older must be accompanied by a family member and complete the “Tour Participation Declaration” when booking. If they insist on booking without a family member accompanying them, our company reserves the right to decline the booking at its discretion. Guests are personally responsible for all consequences arising from their own actions during the trip.

7. Pregnant participants must disclose this when booking. As a general rule, participation is not recommended for those more than 24 weeks pregnant. Those who insist on joining must be accompanied by a family member and complete a “Liability Waiver,” but our company reserves the right to refuse participation depending on the circumstances. Those less than 24 weeks pregnant who insist on joining must also be accompanied by a family member and complete a “Participation Statement,” but our company reserves the right to refuse participation depending on the circumstances. Participants are responsible for all consequences arising during the trip from their own personal circumstances.

8. Minors joining the tour must be accompanied by at least one adult, who must fulfill their guardianship duties and be responsible for the minor's safety. Participants are responsible for all consequences arising during the trip from a minor participant's own actions or from inadequate supervision by the accompanying person.

9. Participants must confirm that all information provided for joining the tour is accurate, especially personal identification details and contact telephone numbers. Participants are responsible for any consequences arising from incorrect information they provide (for example, being unable to cross a border because personal identification documents have expired or the visa type does not meet the relevant country's entry requirements, or tour staff being unable to contact a participant because the mobile number provided is incorrect). Any resulting costs for returning, transportation, travel, and other losses must be borne by the participant.

10. Applicants are advised not to book any flights or other tickets related to the tour itinerary before their tour participation has been confirmed. If an applicant books flights or other tickets related to the itinerary at their own discretion but is ultimately unable to join the tour, they shall bear all resulting losses.

11. The travel agency may terminate the contract if a tour member falls into any of the following circumstances (unless otherwise provided by relevant laws or administrative regulations): (1) The member has an infectious disease or other illness that may endanger the health and safety of other tour members; (2) The member carries items that endanger public safety and refuses to hand them over to the relevant authorities; (3) The member engages in illegal activities or activities that violate social morality; (4) The member engages in activities that seriously infringe upon the rights and interests of other parties and fails to heed warnings or stop; (5) Other circumstances specified by law that affect the performance of the contract. If the travel agency terminates the contract due to any of the above circumstances, it shall notify the tour member in writing or by other means, and may deduct necessary expenses as appropriate before refunding the balance.

(II) Tour Fees

1. Included in the price:

1) Luxury air-conditioned coach or other transportation specified in the itinerary

(Note: Our company will arrange vehicles according to group size and ensure one seat per person. Luggage requirements: each person may bring one personal bag on board and one piece of luggage to be stowed in the vehicle (the sum of its length, width, and height must not exceed 158 cm, and its weight must not exceed 23 kg).

2) Accommodation in European-rated hotels, with breakfast at the hotel. (Note: Day tours do not include hotel accommodation.)

3) An experienced Chinese-speaking tour leader will accompany the group and lead the sightseeing tours.

2. Fees not included:

1) Tips for the driver, tour guide, and others.

2) The cost of all meals during the itinerary.

3) Expenses during free time.

4) Admission tickets, boat tickets, and bridge tolls for optional excursions listed in the itinerary.

5) Guests’ personal expenses incurred during the trip, such as non-complimentary food and drinks on transport; excess baggage fees; laundry, telephone, telegraph, beverage, and alcoholic drink charges during hotel stays; hotel expenses for guests who extend their stay; medical expenses for personal illness or injury; and fees or rewards for recovering lost personal belongings.

6) Fees for all medical insurance, personal accident insurance, and baggage insurance.

7) Additional expenses arising from force majeure, such as weather, traffic delays, strikes, vehicle breakdowns, personal issues, and circumstances beyond our company's control.

8) All expenses incurred after leaving the tour.

9) Other items not included in the “What’s Included” section above.

Our company reserves the right of final interpretation regarding any other fees not listed above.

3. Discounts on our own products and terms of use

1) Children under 6 receive a 35% discount on regular tours and a 20% discount on small-group tours! *Note: Children do not occupy a bed. Please contact us if a bed is required. If one adult travels with a child, the child pays the full fare.

2) Only one coupon may be used per order.

3) Except for Travel Credits, which can be combined with other discounts, other discounts cannot be used together. If you qualify for multiple discounts, only the highest discount applies; discounts cannot be combined.

4. Room-sharing service

1) Solo travelers may choose our room-share service. We will arrange a roommate of the same gender. No single-room supplement will be charged, whether or not a roommate can be found. Note: For bookings made within 5 days of departure, we reserve the right to charge the single-room supplement for the entire trip, depending on the circumstances. [Note: Free room-share service is not available for accommodation before or after the tour];

2) Guests registering alone for the [Premium Chinese Small Group] tour who are willing to share a room must first pay the single-room supplement for the unpaired guest. If another guest subsequently shares the room, the supplement paid in advance will be refunded;

3) Some itineraries do not offer room-sharing services. If an odd number of people book one of these itineraries, they can only join the tour by paying the single-room rate, for example, tours in the United States, Canada, Kenya, or Egypt. [Note: Customer service will notify you separately about itineraries that do not offer room sharing.]

(III) Tour Member Responsibilities

1. Tour members must not engage in illegal activities during the trip.

2. When exercising their rights, tour members must not harm the interests of the state, society or the collective, or the lawful rights and interests of others.

3. Observe public order and respect public morals. Tour members should treat tourism service staff with respect and show mutual respect and assistance to other group members; respect local ethnic customs, traditions, and ways of life; and must not deface or draw on attractions or buildings, spit, litter, or engage in other uncivilized behavior.

4. Make an effort to learn what you need to know for your trip and strengthen your awareness of personal safety. We recommend that guests independently select and purchase personal accident and other travel insurance. During the trip, guests should take proper care of their luggage and belongings and keep valuables with them or take other protective measures. Unless a guest specifically requests otherwise, the travel agency assumes that they have independently purchased overseas travel insurance and accepts no responsibility for consequences arising from a guest’s failure to purchase insurance. (Note: The insurance mentioned here refers only to overseas travel insurance. Transport, recreational activities, and other services include the relevant insurance required under local law; this insurance is not part of overseas travel insurance.)

5. When traveling, check the local weather and take care to keep children safe.

6. If guests voluntarily take part in hazardous activities included in the official tour itinerary, such as rock climbing, mountaineering, rafting, diving, or bungee jumping, which may cause personal injury, they are solely responsible for any resulting disputes, property losses, or personal injuries. Our company bears no responsibility.

(IV) Liability

1. We reserve the right to change accommodation locations, travel routes, sightseeing order, attractions visited, and departure dates as necessary under specific circumstances.

2. If changes outside our company’s control occur, such as insufficient participants or problems with a ship or aircraft, the company reserves the right to change or cancel the itinerary. If the itinerary is canceled, the company will refund all fees paid by tour members or recommend a similar alternative product, and will not be liable for canceling any itinerary.

3. In the event of social unrest, terrorist activity, a serious infectious disease outbreak, natural disasters, acts of nature, riots, murder, rebellion, war, or other disasters beyond our control that may seriously endanger the personal safety of tour members, or in the event of unforeseen circumstances such as weather, transportation disruptions, or strikes, our company reserves the right to cancel or replace any part of the tour before or after departure, and to shorten or extend the trip, provided that tour members are notified in advance. Our company shall not be liable for any resulting additional expenses or losses, and tour members may not object or withdraw on these grounds.

4. As public safety conditions vary from country to country, guests should take care of their personal and traffic safety and keep their belongings and luggage secure. If anything is lost or damaged during the trip due to loss, theft, robbery, or other causes, notify the tour leader and report it to the police promptly. Our company accepts no legal liability;

5. Guests must carry a valid passport, visa pages, residence permit, and other required documents. If a guest has to leave the tour early due to problems with their documents or passport, they are responsible for this, and the remaining tour fees are non-refundable. If this affects the normal itinerary of other guests, the guest must pay the corresponding compensation.

6. If a guest is involved in an accident during the itinerary (for example, an accident while taking part in a recreational activity or game, or illness, death, a fall, or an injury resulting from personal activities, or a breach of the rules and notices set out in our company’s terms) that results in personal injury, death, or property loss, the guest is solely responsible for the related liability and expenses. Our company accepts no responsibility for such injury, death, or property loss. The guest must compensate our company for any resulting losses.

7. If a participant deliberately fails to follow the rules or disrupts the group's normal activities or interests, our tour leader has the right to cancel their participation. Fees paid will not be refunded, and our company shall not be responsible for any actions taken by that participant after leaving the tour.

8. Times shown in the itinerary are for reference only. Actual arrival times may be delayed for various reasons beyond our control, such as weather, traffic congestion, traffic accidents, festivals and sporting events, riots, or strikes. Thank you for your understanding. If participants have onward travel arrangements requiring other transportation to another city, we strongly recommend allowing at least 3 hours of extra time to avoid inconvenience caused by itinerary delays. Our company accepts no responsibility for losses resulting from participants' independently arranged travel plans when they have not allowed sufficient extra time.

(V) Overseas Travel Safety Guidelines and Other Important Notes

I. Helpful Tips

1. Some attractions in Europe offer student discounts. Students are advised to bring their student cards.

2. Plug standards vary across European countries (for example, plugs used in Italy and Switzerland differ from those used in Germany). Please bring the appropriate plug adapters if needed.

3. For safety reasons, European coach operators require every child to occupy a seat, regardless of age. As most coaches do not have child safety seats available, parents traveling with children under 3 may bring their own. However, each child safety seat takes up one passenger seat, so we cannot guarantee that all personal safety seats will be suitable for tour coaches. Please take note.

II. Safety Information

Clothing

1. European weather is changeable, so please make sure to bring rain gear and a warm jacket.

2. Please take good care of your belongings and luggage. Our company accepts no responsibility in the event of loss or theft.

3. Clearly label your luggage with your name and contact details for identification and return if it is found after being lost. If your luggage is lost, notify the relevant parties (such as the hotel or airline) and the police as soon as possible. If it is not recovered, keep the police report to claim compensation from the relevant party or your insurance company (if you purchased insurance).

Meals

1. Hotel breakfast: Europeans generally have simple breakfasts. Hotel breakfasts usually consist only of bread, coffee, tea, juice, etc. The hotels arranged by our company all include buffet breakfast;

2. Bring bottled water and snacks with you in case of need, especially for seniors and children.

3. Do not drink unsafe water or eat food that is unhygienic, has an unusual odor, or is spoiled;

4. Do not accept or consume cigarettes, food, or drinks offered by strangers.

5. To prevent discomfort from changes in food, water, or climate while traveling, bring any commonly used or regular medications. Guests with chronic illnesses should bring their medical records in case they are needed. Never take medication provided by others without due care.

6. Our agency does not provide or arrange alcohol. Guests who wish to drink during the trip must strictly limit their alcohol consumption. The person responsible shall bear all liability for any disturbance caused by drunkenness, disruption of public order, infringement of others’ rights, or financial loss to a third party.

Stay

1. Hotel facilities:

① European cities are relatively small, and the number of hotels in city centers is very limited. Hotels are also generally small, with older facilities, and may not meet the standards of comparable hotels in China.

② European hotels do not provide toothbrushes, toothpaste, or slippers. Please bring your own personal essentials.

③ Check that all the amenities provided in your hotel room are present and undamaged. If anything is missing or damaged, report it immediately to hotel staff or your tour guide.

④ For various reasons, including environmental concerns, the age of the buildings, and Europe’s cooler climate, many hotels do not have air conditioning.

⑤ Hotels in Italy are generally older buildings and usually provide blankets. Blankets are usually kept in the room closet. If none are available, please contact the front desk to request one.

⑥ Guests who need one should bring their own small travel hair dryer.

⑦ German-style double beds often consist of one large bed with two sets of bedding. This bed type is common in most of Europe, whether travelers request one large bed or two single beds.

2. Hotel meals:

① European hotel rooms do not provide hot drinking water.

② Please do not waste food or take it away.

③ European hotels have different breakfast hours. Please be sure to go to the restaurant early enough to eat at the time specified by the hotel, so you do not arrive late for personal reasons and find that there is not enough food available.

④ Hotel food differs somewhat from Chinese food. Breakfast is fairly simple (German breakfasts are more substantial, while Italian breakfasts are the simplest, consisting only of bread and coffee). Lunch and dinner are also not particularly lavish, and their quantity and quality differ considerably from what you may be used to in China.

3. Hotel safety tips:

① Please keep your valuables safe and do not leave them in your hotel room. Avoid carrying large amounts of cash or expensive watches or jewelry. Keep your travel documents and belongings safe, and carry a photocopy of your travel documents and credit cards so you can use them as proof when applying for replacements if they are lost. Our company accepts no responsibility for loss or theft. ② Please do not smoke in your hotel room. Any hotel fines resulting from this will be paid by the person responsible.

③ After checking into your hotel, familiarize yourself with its safety information. Check whether the room windows can be opened and where the firefighting equipment is located. Familiarize yourself with the hotel’s emergency exits, the locations of the stairwells, and the evacuation routes.

④ Do not casually tell strangers the name of your hotel or your room number, and do not allow strangers or people claiming to be hotel maintenance staff to enter your room. Lock the door whenever you leave or enter your room. Before going to sleep, check that the door and windows are closed and the security lock is engaged. Keep your belongings close by; do not leave them near the window or on the floor.

⑤ If you need to go out after checking into the hotel, inform your tour guide and get a hotel business card from the front desk. It shows the hotel address and phone number, which you can use to ask for help if you get lost.

Travel

1. Boarding and alighting:

① All tour participants must gather on time and depart promptly. Please arrive at the pickup point 15 minutes in advance. Our tour buses will not wait. If you fail to gather and depart at the agreed time and place, and are unable to join the tour along the way, you will be considered to have forfeited your place, and no refund will be given.

② The pickup and drop-off times shown on this website are estimates. The exact pickup and drop-off locations are subject to confirmation by our company. (If traffic or other exceptional circumstances prevent our bus from arriving at the pickup point on time, or if the time changes at short notice, we will notify you promptly. Please wait patiently.)

③ Vehicles include large coaches, minibuses, and 9-seat minivans. Large coaches generally have dedicated luggage compartments, while minibuses and 9-seat minivans have less luggage space. As bus luggage compartment space is limited, we recommend bringing as little luggage as possible. We will arrange vehicles according to the final group size, ensuring one seat per person.

④ To avoid overcrowding at attractions, coach parking is some distance from attractions in most European cities. Drivers are not allowed to stop wherever they wish, and violators may face substantial fines. Sometimes the pickup and drop-off points are some distance from the attractions. We appreciate your understanding.

2. Safety instructions for traveling by coach:

① Smoking is prohibited on the bus.

② Do not bring prohibited items.

③ Do not tamper with anything on the bus, to avoid unnecessary damage.

④ While the bus is temporarily stopped, follow your tour guide’s instructions and do not wander off.

⑤ When getting off the tour bus to visit attractions, eat, or shop, please make sure the bus windows are closed and take your valuables with you. The travel agency accepts no responsibility for loss or theft.

⑥ As the journey is long and the vehicles are heavily used along the way, should a vehicle break down and affect the itinerary, the travel agency will promptly take remedial measures. Please cooperate actively.

III. Other Information and Important Notes

1. Please comply with local laws and regulations.

2. Please carry the relevant documents and a valid passport with you at all times.

3. When taking part in group activities, follow the tour leader’s/guide’s instructions and avoid leaving the group to ensure your safety.

4. Before taking part in any high-risk activity, assess your personal health and ability, and follow the relevant safety instructions, such as wearing a life jacket, fastening a seat belt, and wearing suitable or required clothing. We strongly recommend that guests avoid these activities during free time on the trip. If a guest chooses to participate, they do so at their own risk.

5. Do not take part in entertainment activities suspected of being illegal.

6. Pay attention to and follow all warnings. For example, do not walk around freely or feed the animals in a wildlife park.

7. When visiting areas with poor public security, remain especially vigilant and avoid going out alone.