England and Scotland, Highland Castles and Lake District Park 4-Day Tour

Included

1. Guide: Experienced, dedicated Mandarin-speaking guide;

2. Driver: Dedicated professional coach driver for safe travel;

3. Vehicle: 8–50-seat tour coaches, with Mercedes-Benz/Volvo/Iveco vehicles for your comfort. Please keep your seat belt fastened throughout the journey. [For vehicles with 17 seats or fewer, the driver may also act as the guide.]

4. Hotels: 3 nights in a twin room at a three-star hotel (distinctive Highland hotels in Scotland). Guests traveling alone or in odd-numbered groups will not be charged a single-room supplement as long as they accept the room allocation; this does not apply to guests who refuse the arrangement or request a single room. Note: Our star ratings are based on the ratings shown on hotels.com or booking.com. [Some hotels will be upgraded to four stars free of charge from October 23, 2026 to April 21, 2027]

5. Breakfast: Continental breakfast (bread, jam, cereal, yogurt, coffee, tea, juice, etc.)

Not included

1. Personal injury or property loss caused by the traveler’s breach of contract, personal fault, conduct during free time, or personal illness;

2. Attraction admission: No attraction admission tickets are included in this itinerary. Attractions mentioned are suggested options (some require tickets purchased separately). You may choose whether to visit them based on your preferences and schedule;

3. Chinese and Western dinners: There are options to suit all budgets. Our guide will recommend authentic local restaurants and introduce affordable, convenient fast-food outlets. You can choose how much to spend on lunches and dinners during the tour.

4. Tips: £6/person/day (tips are for the services of the driver and guide. Adults and children pay the same rate; everyone is required to pay). Tips are given in accordance with local customs to recognize and encourage the service provided by tour staff.

5. Front-row coach seats: €24/person, available for full-tour bookings only (seats in rows 2–5 assigned at random)

6. Single-room supplement: Applies only to guests who do not wish to share a room and request a single room; a supplement for the entire tour is payable. If you change to a single room after joining the tour, the charge is 190 per night for hotels in London and €130 per night for hotels in other cities. Due to limited hotel availability, changes made close to departure or after the tour begins may not be possible. Please plan ahead.

*Room shares are matched randomly with travelers of the same gender. Differences in age and sleeping habits (such as snoring, schedules, and sensitivity to light, noise, or room temperature) may occur. If this is a concern, we recommend upgrading to a private room. We are not responsible for any resulting sleep issues, nor will we accept complaints or refund requests on these grounds.

7. Personal expenses such as hotel telephone, fax, laundry and ironing, pay-per-view TV, hairdressing, tobacco and alcohol, drinks, and luggage handling; other local service costs not specified (visas, air tickets, travel insurance, etc.); travel activities or transportation costs (sightseeing cable cars, sightseeing cruises, taxis, etc.);

8. Personal travel insurance: If you are traveling abroad, be sure to purchase insurance to ensure that an insurance company can protect your interests in the event of a personal mishap, such as illness or loss of property.

9. All personal expenses and any expenses not mentioned as included.

Other notes

1) Child discount: Children aged 3–11 who do not require a bed and share a standard twin room (two single beds) with two parents receive a €30 discount for the entire tour. Note: This discount cannot be combined with other offers. A scanned copy of the child’s passport must be provided to receive the discount. Note: This discount cannot be combined with other offers. A scanned copy of the child’s passport must be provided to receive the discount.

2) Tour age requirements [based on passport]: Please contact us if you are under 3 years old. For travelers aged 3–17 or 70+, we strongly recommend purchasing insurance, and they must be accompanied on the tour by at least one adult under 69. Please consider whether your physical condition is suitable for travel. We regret that we cannot accommodate travelers aged 80+.

Optional activity:

▲ Reference prices for optional activities and attraction tickets are listed below. Suggested activities are optional and paid for at your own discretion; there is no compulsory spending. Please note that some activities may not operate due to insufficient participants or limited availability. [Please be aware that most attractions may be closed during the Christmas period, December 24–26 each year.]

Date

Optional activities

Optional activity price

Important notes

Day 1

【Windermere Lake cruise (Blue Line, approximately 45 minutes round trip) Islands (Blue) Cruise】

£14.8/adult; £7.4/child (ages 5–15)

【Closed from November through the end of March each year】

Day 2

【Loch Ness cruise (approximately 30 minutes) + Urquhart Castle admission combo ticket】

£34.5/person; £24/child (ages 5–15) [In July and August 2026, tickets will cost £38/adult and £26.5/child (ages 5–15)]

*If a cruise or castle is closed during the itinerary (for maintenance, a special event, or poor weather), it may be replaced with a visit to [Urquhart Castle]: £16 per person or a round-trip [Loch Ness cruise of approximately 50 minutes]: £24 per person. If neither of these exceptions applies, you may choose the combo ticket only.

Day 3

【Edinburgh Castle】

£26/adult; £15.5/child (ages 7–15) (includes castle admission only; audio guide equipment not included. Due to the special nature of the attraction, entry is not guaranteed. Prices are for reference; the price on the day of your visit applies) (closed to the public on December 25 and 26 each year for Christmas)

Important notes:

1. Edinburgh Castle is extremely popular throughout the year (we recommend booking tickets in advance during the summer). Tickets on the attraction’s official website are often sold out in advance or the attraction may close temporarily. Successful ticket purchase is subject to confirmation on the official attraction website.

2. If you need to purchase Edinburgh Castle tickets, we recommend booking an entry time between 13:30 and 15:00 on the day of your visit from October to April, and between 12:00 and 14:00 from May to September. The recommended visit duration is approximately 30–60 minutes. The order of visits may be adjusted on some itineraries; please check with our sales team to confirm a suitable time.

Official ticket website for reference:

https://www.edinburghcastle.scot/plan-your-visit/tickets

【Chinese-style takeaway dinner (minimum order of 15 people)】

£16/combo meal (this option can be arranged when staying at a hotel near Newcastle)

Each set meal includes 1 Chinese stir-fry dish + 1 serving of rice + 1 bowl of soup of the day. Choose from Chinese stir-fry dishes such as chicken, pork, or vegetarian options. The weekly menu is subject to the restaurant’s information.

Day 4

【York Minster】

£20/person

(If the attraction is limiting group access, you may pay for individual admission or view it from outside for free. York Minster is closed on December 25 and 26; please note.)

Important Notes

1. Estimated prices for optional activities and attraction tickets (ticket prices may vary by season; refer to the attraction's official website or posted prices on the day of your visit. Changes will not be announced separately). The optional activities listed above may be adjusted due to weather, venue conditions, or other circumstances beyond our control. The actual arrangements on the day of travel will apply.

2. All optional activities are charged at the rates posted by the attractions. No additional ticketing service fees, vehicle operating fees, or other surcharges are added. Please prepare cash in pounds sterling for payment; other currencies and online payments are not accepted.

3. If you wish to purchase tickets for other eligible groups (such as international students or seniors), you may queue and buy them yourself on the day.

Changes and cancellation policy

Tour Information

Cancellation policy:

1. Standard cancellation and change policy for UK day tours and multi-day tours:

① [Regular multi-day tours]: Free cancellation, date changes, or tour transfers more than 15 days before departure; 30% fee 14–8 days before departure; 50% fee 7–5 days before departure; 100% fee 4–0 days before departure.

② [Northern Ireland multi-day tours]: Free cancellation, date changes, or tour transfers more than 31 days before departure; 10% fee 30–21 days before departure; 30% fee 20–8 days before departure; 50% fee 7–5 days before departure; 100% fee 4–0 days before departure.

③ [Regular day tours]: Free cancellation, date changes, or tour transfers more than 15 days before departure; 30% fee 14–8 days before departure; 50% fee 7–5 days before departure; 100% fee 4–0 days before departure.

2. Cancellation and change policy for day trips or multi-day tours involving the White Cliffs:

Free cancellation / date changes / transfer to another tour more than 15 days before departure; 30% charge 14–8 days before departure; 50% charge 7–5 days before departure; 100% charge 4–0 days before departure

3. Cancellation and amendment terms for the 2-day Isle of Skye tour in the UK (ID4165):

Free cancellation / date changes / transfer to another tour more than 7 days before departure; 30% charge 6–5 days before departure; 100% charge 4–0 days before departure

Preparation before departure:

1) Clothing: Choose what to pack according to the season. In the UK, average winter temperatures are 0–5°C and average summer temperatures are 20–26°C, with morning and evening temperatures differing by about 10–15 degrees. We recommend comfortable, lightweight clothing. Scotland is colder than England, so please bring one or two warmer outfits. Weather forecast reference: http://www.bbc.co.uk/weather/2650225

2) Time difference between the UK and Beijing: seven hours in summer and eight hours in winter.

3) Items to bring: Please bring your own toiletries and slippers. Western hotels do not provide these items, partly for environmental reasons and partly for personal hygiene. You may also bring daily necessities such as an umbrella, camera, sunglasses and skincare products as needed. Guests traveling from China should also remember to bring a travel plug adapter.

4) Bring your own medication: Pharmacies in Europe require a doctor's prescription to dispense medication, and medical costs are high. You may wish to bring some common medicines.

5) Currency: Expenses in the UK are paid in pounds sterling, and most businesses accept card payments. To avoid any issues with your bank card, please bring a little cash. We recommend an average of £30–50 per day for tips, optional attraction admission and emergencies.

6) Luggage: As space in the tour vehicle is limited, please bring no more than one large piece of luggage. Your suitcase must be no larger than 28 inches (76 cm long x 51 cm wide x 32 cm high) and must not weigh more than 30 kg. If your luggage exceeds these limits, please contact us in advance with its exact dimensions (length/width/height) and weight to obtain approval. This will help prevent delays to your boarding on the day of departure. We recommend storing large luggage at a train or bus station near the pickup point and collecting it after the tour; storage fees are at your own expense. The tour guide and driver reserve the right to refuse passengers carrying oversized or overweight luggage, and our agency accepts no responsibility for any resulting disputes. Please also keep your luggage to a minimum and keep valuables with you. Large luggage may need to be handled and moved, and the driver, tour guide and our agency are not responsible for accidental damage caused while handling it. We therefore recommend that you do not bring valuable suitcases. If your luggage is damaged or lost, please contact your insurance company to make a claim.

7) Please remember the meeting times and locations during the trip. If special circumstances require an adjustment, follow the tour guide's instructions as notified. If you do not arrive at the meeting point by the required time or return by the time specified by the tour guide, the guide and driver cannot wait for you and will be unable to provide pickup or drop-off service. Any resulting additional costs are your responsibility.

2. Transportation:

1) Drivers and guides generally provide services during normal hours, from 09:00 to 19:00.

2) UK law strictly limits drivers' driving hours, helping to ensure road safety. Drivers usually need to take breaks at locations suitable for large tour buses to stop. Each legally required rest break lasts 15–45 minutes. If the driver is unable to stop for a break at an attraction, please be understanding and cooperate.

3) Smoking is prohibited on the tour bus. Please avoid eating foods with peels or ice cream on board, and do not eat strong-smelling foods such as fish and chips or fast food from McDonald's or KFC. If you eat fruit or other foods without a strong smell, please wrap any leftover pits in paper and put them in the trash bin; do not leave them on the bus;

4) For your safety, please wear your seat belt while the tour vehicle is moving and do not walk around. The tour guide, vehicle company and travel agency accept no responsibility for injuries caused by failure to comply.

5) The toilet on the tour bus is for emergencies only. Tour buses are not like public long-distance coaches in the UK, which can return to a depot each night for toilet cleaning. Our tour buses stay with the group, and the toilets cannot be cleaned at the hotel each night. We therefore ask group members to use public toilets at stops or attractions whenever possible and avoid using the bus toilet. First, once the toilet is full, it cannot be used even in an emergency. Second, using the bus toilet inevitably leaves odors that affect comfort on board. Our itinerary usually includes a stop at a rest area or attraction about every two hours. Please advise guests to use public toilets at or near these stops to keep the bus fresh and comfortable.

6) Front-row seat reservation add-on: This service secures you a great seat at the front of the bus throughout the trip, allowing you to enjoy the scenery and helping to minimize motion sickness. If you have not reserved a front-row seat, please vacate the first four rows of the bus when boarding on the day of departure.

7) This is a shared group tour. Guests may only select from the pickup and drop-off points shown on the itinerary for their departure date. To coordinate routes between different pickup and drop-off points and ensure a safe, smooth journey, we will arrange vehicles according to the final number of bookings. Groups of 16 or fewer will usually travel in a 5–17-seat vehicle with the driver also acting as the tour guide. Groups of 17 or more will travel in a 20–65-seat minibus or coach, with a separate driver and tour guide. Changes of vehicle, driver, tour guide (or driver-guide) and fellow passengers during the tour are normal parts of group scheduling and will not be announced separately. Thank you for your understanding and cooperation!

3. Hotels

1) Hotels typically provide standard three-star double rooms with two single beds (approximately 75–90 cm wide) and a private bathroom.

2) At some hotels in the UK and Ireland, air conditioning is not standard due to historic buildings or the climate. Hotel Wi-Fi may occasionally be unstable because of local network infrastructure. Thank you for your understanding.

3) Guests are responsible for any charges at the hotel beyond accommodation and breakfast, such as telephone, internet, pay-TV programs, laundry, drinks and luggage handling. If you have any questions, please check with the hotel front desk before using these services.

4) Programs marked “PAY” or “P” on the hotel TV are pay-per-view channels. Channels that require you to enter your room number are also usually chargeable.

5) Hotel internet access incurs an additional charge. To access the internet in your room, you need to bring your own network cable and computer. Wi-Fi in the hotel lobby or internet access in hotel rooms usually costs £2–5 per hour.

6) Standard hotel rooms usually have a kettle, TV and hairdryer, as well as shower gel and shampoo. Toothpaste, toothbrushes and slippers are not provided;

7) After checking into the hotel, please check whether use of hotel facilities is chargeable and take care of them. The tour price does not cover compensation for damage to hotel facilities. Please take care not to damage them, to avoid disputes when checking out and delays for you and the other group members.

8) Smoking is not permitted in hotel rooms. Under UK law, smoking is prohibited in public places including hotels, restaurants, transport vehicles, shopping centers, bars, supermarkets and cinemas. Please smoke outdoors only in designated areas. Violations are unlawful and may result in substantial fines (approximately £200–2,000); in addition to imposing a fine, the hotel may contact the police. Smokers must not smoke anywhere inside the hotel or in other public places. Guests are responsible for any penalties resulting from violations.

8) The hotel's buffet breakfast is for consumption in the hotel restaurant only and may not be taken away.

4. Meals:

1) Hotel breakfast: Unlike the hot breakfast customary in China, Holiday Inn or equivalent three-star hotels usually serve a continental cold buffet breakfast (one or two types of bread, coffee/tea, juice, jam, butter, cold milk, etc.). Any extras offered by individual hotels, such as a complimentary English hot breakfast or free internet access, are provided at the hotel’s discretion and are not included in our commitments. *Please note: The hotel buffet breakfast is for consumption in the hotel restaurant only and cannot be packed to go.

2) Lunch and dinner are not included in the tour price. The guide will recommend places and dining options based on the itinerary; you can choose where to eat and pay for your own meals. Lunch is usually scheduled at a sightseeing location or motorway service area, with free time to explore and eat. For dinner, you may wish to buy convenience foods during the day's sightseeing and eat in your hotel room, order Chinese or Western food using the hotel's takeaway contacts, or dine at a restaurant near the hotel.

5. Safety:

1) Cash, identification documents, and valuables must be kept with you. We do not recommend leaving them at the hotel or on the tour vehicle when you go out. Safeguarding personal belongings is the customer’s responsibility. Neither the driver, guide, hotel, nor our travel agency is responsible for looking after passengers’ personal belongings. Customers bear the risks and responsibility for any damage to, loss of, or theft of their personal belongings.

2) To help protect your personal safety and belongings during your trip, we strongly recommend purchasing personal travel insurance. This can help protect your interests through an insurance company in the event of an accident, such as illness or loss of belongings.

Important notes:

① When leaving Europe, be sure to check that customs has stamped your passport clearly with an exit stamp. This is the only proof that you have returned to China. If there is no stamp, or it is unclear and unreadable, the embassy may require you to attend an interview to have your visa canceled. Any resulting losses must be borne by you, for which we are very sorry. Please understand, and be sure to check carefully yourself.

② In accordance with current tourism industry practices, our company reserves the right to adjust room assignments based on the final number of tour participants.

③ Shopping is a personal activity. Our travel agency does not specify particular shopping locations. When shopping overseas, please be sure to note the following:

(1) Please carefully check the quality of items when purchasing them to avoid the need for returns or exchanges.

(2) Please spend responsibly and choose and purchase UK specialties at your own discretion. The travel agency and tour guide only provide general recommendations; purchases made by travelers are not the responsibility of our agency.

④ Information about luggage and personal belongings on the tour: When traveling, our agency strongly recommends purchasing travel insurance that covers personal belongings, luggage loss, and loss of documents, among other benefits.

Friendly reminder: When loading your luggage before the tour, you can ask the driver for help carrying it if needed. Keep valuables with you to ensure they are stored safely. During the tour, remember to take your belongings with you whenever you leave your seat. Do not leave them on the seat or in the seat-back pocket. When getting off at the hotel, you can ask the driver for help if needed.