13 days
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【Spain and Portugal Private Tour】Spain and Portugal in 13 Days B · Iberian Peninsula Crossing × In-Depth City Experiences × Atlantic’s Edge · Madrid In, Barcelona Out
Starting October 28, 2026
Group Tours
Madrid · Toledo · Porto · Lisbon · Sintra · Cabo da Roca · Seville · Granada · Barcelona | Carefully selected high-rated 4-star hotels · Private tour for each booking
Madrid-Toledo-Ávila-Salamanca-Porto-Cape Roca-Sintra-Lisbon-Seville-Ronda-Málaga-Granada-Valencia-Peñíscola-Barcelona
Upcoming departure dates: October 28, 2026, October 29, 2026, October 30, 2026, November 1, 2026, November 2, 2026, November 3, 2026, November 4, 2026, November 5, 2026, November 6, 2026, November 7, 2026
Day 1
Madrid
Download full itinerary PDFTour departure point
D1 Madrid (Madrid) Tour pickup locations: Madrid Airport / Madrid hotel / Madrid train station
Itinerary details
Begin your private Iberian journey, departing from Madrid Airport or railway station. (No itinerary activities today; airport or station pickup only.)
Meals
Breakfast: At your own expense Lunch: At your own expense Dinner: At your own expense
Accommodation
Madrid 4-star hotel: Silken Puerta Madrid/NH Madrid Ribera del Manzanares/Ilunion Atrium/Exe Plaza/Eurostars Monte Real/NH Madrid Ribera del Manzanares or similar
Day 2
Madrid - Toledo
Itinerary details
After breakfast, we will drive to Madrid, the capital of Spain. This city perfectly blends its classical heritage with modern vitality. Here, you can experience the fervor of football and bullfighting, appreciate the Spanish royal family’s profound influence on city life, and sample authentic flavors from across Spain all in one place. We will explore Madrid’s key landmarks: At Puerta del Sol, take a souvenir photo with the city’s emblem, “the Bear and the Strawberry Tree”; At Plaza Mayor, soak up the bustle of everyday Spanish life and its festive atmosphere; Step inside the magnificent Royal Palace of Madrid (admission included) and admire the former grandeur and opulence of the House of Bourbon; Finally, visit El Retiro Park, one of Spain’s largest parks, and enjoy the capital’s relaxed, poetic side amid greenery and sculptures. Overnight at a hotel in Toledo.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Four-star hotel in Toledo: Hotel Sercotel Alfonso VI/Áurea Toledo by Eurostars Hotel company/Sercotel Toledo Renacimiento/AC Hotel Ciudad de Toledo by Marriott/Eurostars Toledo/Hotel San Juan de los Reyes or equivalent
Attraction details
Day 3
Toledo - Ávila - Salamanca
Itinerary details
Today, visit three UNESCO World Heritage Sites in a single day. After breakfast, explore Toledo, a city of three cultures. We’ll walk through the streets of this city, which was declared a World Heritage Site in 1986. Take in the panoramic view from the Mirador del Valle, and discover the impressive 【Toledo Cathedral】 (exterior view), 【Monastery of San Juan de los Reyes】 (exterior view), and the Bridge of San Martín. Take your time strolling through the city’s narrow streets and gardens. Next, visit Ávila, one of Spain’s best-preserved fortified cities. Explore the medieval Romanesque and Gothic churches, as well as the well-preserved fortifications and towers in 【Old Town of Ávila】. Leave Ávila for Salamanca. This historic city in western Spain is renowned for its rich cultural heritage and beautiful ancient architecture. See the exterior of 【Salamanca Cathedral】 and stroll through the old town and 【Plaza Mayor】. Known as “Spain’s most beautiful square,” it was begun in 1729 and took 11 years to complete.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Salamanca: Eurostars Las Claras / Vincci Ciudad de Salamanca / Parador de Salamanca / Exe Salamanca / Parador de Salamanca / Soho Boutique Salamanca, or similar four-star hotel
Attraction details
Day 4
Salamanca - Porto
Itinerary details
After breakfast, depart Salamanca for Porto. Visit São Bento Station, one of the world’s most beautiful railway stations, renowned for its impressive murals made of blue tiles. Stroll through Praça da Liberdade and see Livraria Lello, considered one of the world’s ten most beautiful bookstores (exterior visit). Then visit Ribeira Square, a UNESCO World Heritage Site, and Porto’s iconic Dom Luís I Bridge. No trip to Porto is complete without tasting port wine, so we’ll visit a wine cellar for a tour and tasting (a complimentary signature experience). Overnight in Porto.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Porto 4-star hotel: AC Hotel Porto by Marriott/Exe Essenzia Porto/Eurostars Oporto/Fontinha Porto, Trademark Collection by Wyndham/Arts Hotel Porto, Tapestry Collection By Hilton/Exe Almada Porto, or equivalent
Attraction details
Day 5
Porto - Cape Roca - Sintra - Lisbon
Itinerary details
After breakfast, head to Cabo da Roca, the westernmost point of continental Europe, to admire the magnificent views of the Atlantic Ocean. This spectacular spot is renowned for its wild beauty and historic lighthouse. Then head to Sintra to visit Pena Palace (admission included), Portugal’s best-preserved medieval royal palace. The royal family lived here more or less continuously from the early 15th century until the late 19th century. The palace is renowned for its outstanding historical, architectural, and artistic significance. Wander through its rooms and experience the grandeur of the royal court. Next, visit Quinta da Regaleira (admission included), part of the Sintra Cultural Landscape, a UNESCO World Heritage Site. Elements inspired by the Age of Discovery can be found throughout the estate, and its most captivating feature is the garden’s network of underground passageways, where you can wander as if exploring a mysterious world. After the tour, drive to Lisbon for an overnight stay.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Lisbon 4-star hotel: Eurostars Lisboa Parque/Ramada by Wyndham Lisbon/Radisson Blu Hotel Lisbon/TURIM Europa Hotel/Olissippo Saldanha/Melia Lisboa Oriente Hotel or similar
Attraction details
Day 6
Lisbon
Itinerary details
After breakfast, enjoy a full-day tour of Lisbon. The Portuguese say, “Anyone who has never seen Lisbon has never seen beauty.” This speaks to the pride locals feel in the beauty of this westernmost city on continental Europe. We’ll visit the Belém district, home to the magnificent Jerónimos Monastery (admission to the first entrance included), the iconic Belém Tower (exterior visit), and the Monument to the Discoveries, commemorating the Portuguese Age of Discovery. You can also enjoy Portuguese custard tarts from the century-old Pastéis de Belém. Explore the city at a leisurely pace aboard one of Lisbon’s historic trams.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Lisbon 4-star hotel: Eurostars Lisboa Parque/Ramada by Wyndham Lisbon/Radisson Blu Hotel Lisbon/TURIM Europa Hotel/Olissippo Saldanha/Melia Lisboa Oriente Hotel or similar
Attraction details
Day 7
Lisbon - Seville
Itinerary details
After breakfast, drive to Seville, the capital of Andalusia. This historic city’s rise and fall encapsulates the ascent and decline of the Spanish Empire. Visit Plaza de España, the Royal Alcázar of Seville (admission to the first entrance included), and Seville Cathedral (admission to the first entrance included). Seville is also the birthplace of flamenco, so a visit would not be complete without enjoying a flamenco performance and a Spanish-style tapas meal. (Complimentary special experience: flamenco show ticket and tapas dinner.) After the tour, check in to your hotel in Seville.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: Tapas dinner
Accommodation
Seville 4-star hotels: Exe Sevilla Macarena/Hilton Garden Inn Sevilla/Ilunion Alcora Sevilla/Hotel América Sevilla /NH Sevilla Plaza de Armas/Eurostars Guadalquivir or similar
Attraction details
Day 8
Seville - Ronda - Málaga
Itinerary details
After breakfast, head to Ronda, the city in the sky. Ernest Hemingway loved this town throughout his life. In Death in the Afternoon, he wrote: “If you want to go to Spain on your honeymoon or elope with someone, Ronda is the place for it. Everywhere you look, the whole town is full of romantic scenery... If your honeymoon or elopement in Ronda doesn’t work out, then go to Paris, part ways, and find someone new.” Ronda’s wide-open views, fresh, simple charm, and distance from the bustle of the world—along with its dramatic setting—must have appealed to the adventurous, ruggedly individualistic master. Ronda is also the birthplace of modern bullfighting on foot and is home to Spain’s oldest bullring and bullfighting museum. The peaceful, unpretentious town seems to have grown naturally from the surrounding cliffs. Visit the New Bridge of Ronda and the Ronda Bullring (admission included). After the tour, head to Málaga for an overnight stay.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Málaga 4-star hotel: Catalonia Málaga/Hilton Garden Inn Málaga/Sercotel Rosaleda Málaga/Ilunion Málaga/Eurostars Málaga/Hotel Málaga Alameda Centro Affiliated by Meliá or similar
Attraction details
Day 9
Málaga - Granada
Itinerary details
After breakfast, explore Málaga, Picasso’s birthplace, visiting the Picasso Museum (admission included), the Alcazaba (admission included), and Málaga Beach. Picasso once said of his hometown: “Those who have never experienced the sunshine of Málaga cannot create Cubist art.” After the tour, drive to Granada for an overnight stay.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Granada 4-star hotel: Eurostars Puerta Real/Hotel Granada Center/Senator Granada/Exe Triunfo Granada/Hotel Abades Recogidas/Áurea Catedral by Eurostars Hotel Company, or equivalent
Attraction details
Day 10
Granada - Valencia
Itinerary details
After breakfast, we will drive around Granada. Granada served as the Muslim capital for eight centuries, and the city’s main landmark, the Alhambra (admission to the gardens and Nasrid Palaces included), is one of the finest examples of architecture in the Islamic world. This city, blending Muslim, Jewish, and Catholic influences, captivates travelers from around the world. Follow the winding cobblestone streets of the Albaicín uphill at a leisurely pace and feel as if you have stepped back in time. From Plaza de San Nicolás, take in magnificent views across the city. After the tour, travel to Valencia. Valencia is also the birthplace of paella, so be sure to try an authentic pan of it. (Complimentary special experience: Spanish seafood meal.) *Due to high demand and the limited number of tickets sold each day, tickets for the Alhambra are issued in the visitor’s name. The Nasrid Palaces in particular have limited capacity, so tickets are limited. If tickets are sold out on a specific date, €23 will be refunded for the guided tour, or €10 if only the gardens are visited.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: Spanish seafood meal
Accommodation
Valencia 4-star hotels and across the river: NH Valencia Center/Eurostars Acteón/Sercotel Sorolla Palace/Novotel Valencia Lavant/Ilunion Aqua 4/INNSiDE by Melia Valencia Oceanic, or equivalent
Attraction details
Day 11
Valencia - Peñíscola - Barcelona
Itinerary details
After breakfast, we will explore Valencia, strolling near Plaza del Ayuntamiento before visiting the city’s landmark, the City of Arts and Sciences (exterior view). Embark on an architectural journey through time: pass the IMAX cinema, whose design evokes an eye of knowledge, and the huge, fish-skeleton-shaped Prince Felipe Science Museum, as if traveling through a time tunnel from Valencia’s old town to a white, futuristic world floating on the water. Then drive to Barcelona, stopping in Peñíscola to visit Peñíscola Castle, a filming location for Game of Thrones (admission included). From 1294 to 1307, the mysterious Knights Templar built this magnificent fortress on the foundations of a former Moorish stronghold. Perched at the highest point of the rocky promontory where the old town stands, it is imposing yet austere, surrounded by the vast Mediterranean Sea. Waves have beaten against the cliffs year after year, telling stories and legends passed down for centuries. After the tour, check in to your hotel in Barcelona.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Four-star hotel in Barcelona: Ilunion Les Corts Spa/Four Points by Sheraton Barcelona Diagonal/Moxy Barcelona/H10 Itaca/Leonardo Royal Hotel Barcelona Fira/Ilunion Bel-Art or equivalent
Attraction details
Day 12
Barcelona
Itinerary details
In the morning, we’ll explore the soul of genius architect Gaudí. First, visit the century-spanning marvel of the 【Sagrada Família】 (admission included), and experience the awe-inspiring sacred atmosphere among its stone forest of interwoven light and shadow. Then stroll through the art-filled avenues of the Eixample district and see the exteriors of 【Casa Batlló】 and 【Casa Milà】. Every undulating façade and winding iron window is like a magic-filled surprise box waiting to be opened by your gaze. Even the ancient paving stones underfoot are engraved with the geometric beauty that modern designers eagerly seek. In the afternoon, head to the bohemian El Raval district. Take a leisurely stroll along 【La Rambla】 and explore the vibrant 【La Boqueria Market】, the heart of Spanish cuisine and a sea of color. Finally, we’ll arrive at the 【Columbus Monument】, where blue sea meets blue sky. Why not stand beneath the tower and wonder: what geographical secret lies in the direction of this navigator’s outstretched finger?
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Accommodation
Four-star hotel in Barcelona: Ilunion Les Corts Spa/Four Points by Sheraton Barcelona Diagonal/Moxy Barcelona/H10 Itaca/Leonardo Royal Hotel Barcelona Fira/Ilunion Bel-Art or equivalent
Attraction details
Day 13
Barcelona
Itinerary details
After breakfast, visit Gaudí’s dreamlike creation, Park Güell (admission included), and discover a fairytale world of architecture amid colorful mosaics and organic curves. In the afternoon, see the home stadium of Spanish football giants FC Barcelona, Camp Nou, from the outside and soak up the passion of Barça football culture. Then head to Barcelona Beach to stroll along the shore and relax, or enjoy free time in the city and immerse yourself in Barcelona’s laid-back energy. After the tour, your trip comes to an end. Drop-off is available at Barcelona Airport, a hotel, or the train station.
Important notes
Note: All times shown on this webpage are estimates. Actual arrival times may be delayed by circumstances beyond our control, such as weather, traffic jams, traffic accidents, festivals or sporting events, riots, and strikes. We appreciate your understanding. If you have onward travel plans requiring another form of transport to another city, we strongly recommend allowing at least 3 hours of free time to avoid inconvenience caused by delays. Our company accepts no responsibility for losses resulting from onward travel arrangements you make without allowing sufficient free time. Thank you for your understanding.
Meals
Breakfast: At the hotel Lunch: At your own expense Dinner: At your own expense
Attraction details
Cost details:
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Fee Details:
4-star price
Quoted
Low season
Peak season
November 1–March 31 of the following year
April 1–October 31
Price for 1 person
€10,988 per person
€11,938 per person
Price for 2 people
€5,698 per person
€6,178 per person
Quote for 3 people
€4,558 per person
€5,058 per person
Price for 4 people
€3,528/person
€3,898/person
Price for 5 people
€3,268/person
€3,688/person
Price for 6 people
€2,788 per person
€3,138/person
7 people — price quote
€2,698 per person
€3,088/person
Single room supplement
840 euros
€1,080
Inclusions:
Hotels: Rooms are arranged according to the number of travelers (2 people per room). For odd-numbered groups, 1 single room is included. An additional single-room supplement applies if another single room is required. (If a local trade fair or major event is taking place, accommodation will be arranged in a nearby city along the route);
Meals: 12 Western-style breakfasts at the hotels; 2 complimentary specialty meals (Valencian seafood paella and Seville tapas);
Transport: 5–9-seat business-class vehicle throughout the trip, including city entry fees, tolls, tunnel fees, fuel, parking, and deadhead return costs between European cities;
Driver-guide: A local Chinese-speaking driver-guide in Europe. Includes the driver-guide’s wages, accommodation allowance, and meal allowance;
First-entry admission tickets to the following attractions: Sagrada Família, Park Güell, Peñíscola Castle, Alhambra, Picasso Museum, Alcazaba, Ronda Bullring, Royal Alcázar of Seville, Seville Cathedral, Pena Palace, Quinta da Regaleira, and Royal Palace of Madrid (admission to attractions marked “exterior view” is not included and must be paid for separately);
Local experiences: Seville flamenco show tickets and tapas dinner, Portuguese custard tarts (2 per person), and a port wine cellar tour and tasting;
*Due to high demand and the limited number of tickets sold each day, tickets for the Alhambra are issued in the visitor’s name. The Nasrid Palaces in particular have limited capacity, so tickets are limited. If tickets are sold out on a specific date, €23 will be refunded for the guided tour, or €10 if only the gardens are visited.
Exclusions:
Other lunches and dinners (recommended by the tour guide and paid for by guests);
Single-room supplement (one room per 2 adults; groups of 3/5/7 adults include 1 single room. If an additional single room is requested, both guests sharing the original room must pay the supplement);
Tips: €20 per group per day for the driver-guide;
Overtime fee: The driver-guide’s working day is limited to 10 hours. For any additional time, an overtime fee of €50 per hour will be payable to the driver-guide;
All personal expenses (for example, laundry, telephone, fax, internet access, pay-TV programs, games, late-night snacks, alcoholic and other beverages, postage, airport and hotel luggage-handling services, shopping, meals or banquets not listed in the itinerary, etc.);
Any financial losses or compensation arising from personal negligence, violations, or illegal acts, and all expenses incurred due to delays caused by personal reasons;
Financial losses and liabilities arising from delays or itinerary changes caused by force majeure, such as weather, strikes, or war, or by breakdowns of public transportation such as aircraft, vehicles, or ships;
Overseas travel insurance is not included. Guests are strongly advised to purchase insurance themselves;
All additional expenses not specified elsewhere in the itinerary or in the “What’s Included” terms above.
Booking information
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Cancellation and Change Policy
Important Information for Joining the Tour
To protect your interests to the greatest extent, please carefully read our “Booking Information and Terms of Liability.” These terms set out important information that our company wishes to bring to the attention of outbound tour members and, together with our “Overseas Travel Safety Guidelines and Other Important Information,” form part of the travel contract. Our company reserves all rights to interpret the content of this website.
(1) Booking Restrictions
This product requires a minimum of 2 travelers and accepts a maximum of 7. Each booking is a private group; groups are not combined.
Travelers under 18 must be accompanied throughout the trip by at least one parent or adult traveler.
Travelers aged 70 or older (inclusive) must ensure they are in good health and fit to travel before booking.
Two adults traveling with one child under 6 years old may have the child travel free of charge without a bed (only paid admission tickets and other fees apply). If the child occupies a bed, the regular price applies. Only one child under 6 per tour may travel free without a bed; regular charges apply for any additional children. All passengers must occupy a seat on the bus, regardless of age.
Prices are based on two people sharing one room. If you would like a room to yourself, please select the single-room supplement option. If one person in a room requests a single room, both people in that room must pay the single-room supplement.
(2) Registration Process and Precautions
If you book through this website, please carefully read in advance all the terms published on our company website, in the order confirmation, and in the tour joining notice. By submitting an order, you confirm that you have read and fully agree to all terms published by our company. If a group member breaches any of the rules mentioned in these terms, they shall bear all resulting consequences.
1. When registering, please complete the booking form on the website. Carefully fill in and check all information, including name, gender, ID number, contact details, room type, and pick-up/drop-off points. Our company is not responsible for any losses resulting from errors in the information provided by the applicant. After successful submission, we will send you an order confirmation. As seats on the tour bus are limited, we will prioritize boarding arrangements based on when payment is received. Once you have checked that all information is correct, please pay within the order’s validity period. If the tour fee is not paid in full by the deadline, you will be considered to have withdrawn from the tour, and we reserve the right to cancel your order without further notice.
2. Members must ensure that 100% of the tour fee is paid at least five working days before departure. Coach seats and hotel rooms are limited, and hotel room bookings are often subject to deadlines. Members who book within five working days of departure must promptly pay the amount due; otherwise, our company reserves the right to hold or cancel such bookings at its discretion without obtaining the applicant’s prior consent. The payer is responsible for any fees incurred when paying the tour fee, regardless of the payment method. After payment, please email or fax proof of payment (the transaction slip for bank-counter remittances or a screenshot of the successful online transfer) to our company. Be sure to include the relevant booking number on the proof; otherwise, our finance department cannot match the payment to the booking. If, due to late payment, the tour fee has still not arrived two days before the end of the tour, our company may require the member to provide the corresponding amount in cash as a deposit to the tour guide. If it is subsequently confirmed that the payment was made twice, we will promptly refund the overpayment;
3. Once we confirm receipt of the member’s payment, we will confirm their place on the tour. Three days before departure, members will receive a tour confirmation notice at the email address provided during booking, with information about the guide, itinerary and pick-up/drop-off points. Network delays or spam filters may prevent the notice from arriving. If you have not received it three days before departure, please contact the relevant staff for assistance.
4. We normally arrange hotel room types according to the requirements provided by group members when booking. In special circumstances, such as during peak travel seasons when individual hotels have insufficient rooms, or due to other uncontrollable factors, room types may change, and group members must cooperate with our arrangements. If room arrangements at the hotel do not meet a group member’s requirements because they entered the wrong gender or room-type preference when booking, our agency will coordinate and make arrangements based on room availability at the hotel on the day of check-in. Any additional costs incurred will be borne by the group member.
5. If a group member needs to leave the tour early due to special circumstances, they must notify us when booking or before joining the tour and sign an “Early Departure Declaration.” For each night of accommodation not used after leaving early, €30 will be deducted. If no hotel nights are missed, no reduction will be made to the tour price. If a group member requests to leave the tour early after it has begun, they must notify the guide and sign an “Early Departure Declaration.” Fees paid will not be refunded. Group members must provide accurate information about their health, identity, and other relevant details when booking and during the itinerary, complete all relevant forms truthfully, and fulfill all legal formalities. Any costs or losses arising from personal reasons, such as feeling unwell during the trip, will be borne by the group member. Travelers with a history of serious illness (for example, a severe or terminal illness, or a contagious disease) must disclose this truthfully when booking. In view of a traveler’s health or other circumstances, our company reserves the right to refuse the booking.
7. If a participant is pregnant, they must disclose this truthfully when registering. As a general rule, participation is not recommended for anyone more than 24 weeks pregnant. Anyone who insists on joining must be accompanied by a family member and complete the Liability Waiver; however, our company reserves the right to refuse participation depending on the circumstances. Anyone less than 24 weeks pregnant who insists on joining must also be accompanied by a family member and complete the Participation Declaration; however, our company reserves the right to refuse participation depending on the circumstances. Participants are solely responsible for any consequences arising during the trip from their own actions.
9. Participants must ensure that all information provided for joining the tour is accurate, especially personal ID details and contact telephone numbers. Participants are solely responsible for any consequences resulting from incorrect information they provide, such as being unable to cross a border because their ID has expired or their visa type does not meet the destination country's entry requirements, or tour staff being unable to contact them because they provided an incorrect mobile number. Any resulting costs or losses, including return travel, transportation, and other travel expenses, shall be borne by the participant.
10. Applicants are advised not to book any flights or other tickets related to the itinerary before their tour booking has been confirmed. If a booking is unsuccessful after a traveler has chosen to book flights or other tickets related to the itinerary, the applicant is responsible for all resulting losses.
(3) Cancellation and Change Policy
This is a private tour product. Each booking is a private group and is not combined with other travelers. Vehicles, hotels, tour guides, admission tickets, and other travel services will be booked separately according to the number of people in the booking and the itinerary. Fees incurred due to order cancellations, changes to departure dates, or itinerary adjustments will be calculated in accordance with these terms and the necessary, non-refundable expenses actually incurred.
1. Tour Withdrawal and Order Cancellation
(1) Cancellation Fee Schedule
If you request to cancel your booking for personal reasons, the cancellation fee will be calculated based on the time remaining until the original departure date:
31 days or more before departure: 5% of the total tour price stated in the order;
15–30 days before departure (including the 30th day): 20% of the total tour price stated in the order;
8–14 days before departure (including the 14th day): 50% of the total tour price stated in the order;
Within 7 days before departure (including the 7th day): The cancellation fee is calculated at 100% of the total tour price stated in the order.
(2) Calculation of Necessary Expenses
In addition to the cancellation fees listed above, when an order is canceled, necessary expenses that have already been incurred and are non-refundable by the supplier must also be calculated. These include, but are not limited to, hotel booking fees, private vehicle and driver service fees, guide fees, admission and transportation tickets, and other reasonable costs for bookings that have already been made and cannot be recovered. Our company will calculate the cancellation fees based on the actual order details and explain the breakdown to the traveler. Cancellation fees and necessary expenses must not be charged twice for the same cost. The final amount deducted will be based on the contract and expenses actually incurred, and will not exceed the total travel cost of the order.
2. Date Changes and Rebooking
(1) Change Fee Schedule
If you need to change your departure date, please contact us in writing as early as possible. Requests to reschedule are subject to actual availability of vehicles, hotels, guides, and other suppliers.
31 days or more before departure: As a rule, no date-change service fee is charged;
15–30 days before departure (including the 30th day): a change-date service fee of 10% of the total tour cost stated in the order;
8–14 days before departure (including the 14th day): Date-change service fee of 30% of the total tour price stated in the order;
Within 7 days before departure (including the 7th day): Whether a date change is possible must be confirmed based on the supplier’s policies and resource availability. If a date change is not possible, the order may be cancelled in accordance with the cancellation terms.
The change-date service fee above does not include actual price differences, non-refundable expenses, or rebooking fees for hotels, vehicles, tour guides, admission tickets, or other travel services resulting from the date change. Any such costs will be calculated separately based on the actual circumstances and communicated to the traveler before the date change is processed.
(4) Group Member Obligations
1. Travelers must not engage in illegal activities during the tour.
2. Members must not infringe upon the interests of the state, society or the collective, or the lawful rights and interests of others, when exercising their rights.
3. Observe public order and respect social norms. Members should respect the dignity of tourism service staff and show mutual respect and support for other group members. They should respect local ethnic customs and traditions. Defacing or writing on landscapes or buildings is strictly prohibited, as are uncivilized acts such as spitting and littering.
4. Make an effort to learn what you need to know for your trip and increase your awareness of personal safety. Group members may choose and purchase travel personal accident insurance and other insurance on their own. During the trip, keep your luggage and belongings safe, and carry valuables with you or take other protective measures.
5. When traveling, check the local weather and take care to keep children safe.
6. If a group member voluntarily takes part in a hazardous activity included in the official tour itinerary, such as rock climbing, mountaineering, rafting, scuba diving, or bungee jumping, and this results in any dispute, property loss, or personal injury, the group member will be solely responsible; our company accepts no liability.
(5) Liability
1. Our company reserves the right to change the accommodation, itinerary, sightseeing locations, and departure date as circumstances require.
2. If there are not enough participants, or changes occur beyond our company’s control, such as problems with a ship or aircraft, we reserve the right to change or cancel the itinerary. If the itinerary is cancelled, we will refund all fees paid by members or recommend a similar substitute product. Our company is not liable for cancelling any itinerary.
3. In the event of civil unrest, terrorist activity, a major infectious disease outbreak, natural disasters, calamities, disturbances, murder, riots, war or other events beyond our company’s control that may seriously endanger members’ personal safety, or unforeseen circumstances such as weather, transport disruptions or strikes, our company may cancel or replace any tour activity before or after departure, or shorten or extend the tour, provided members are notified in advance. Our company is not responsible for any additional expenses or losses resulting from such circumstances, and members may not object or withdraw on these grounds.
4. As public safety conditions vary from country to country, group members should take care of their personal and traffic safety and keep their belongings and luggage secure. If anything is lost or damaged during the trip due to loss, theft, robbery, or other incidents, notify the tour leader promptly and report it to the police. Our company accepts no legal liability;
5. Group members must carry a valid passport and identification documents at all times. If a group member has to leave the tour early because of problems with their documents or passport, they will bear the consequences, and the remaining tour fees will not be refunded. If this affects the normal itinerary of other group members, the group member must pay appropriate compensation.
6. If a group member suffers personal injury or death, or loses or damages property during the itinerary due to an accident (such as an accident while taking part in an entertainment or game activity, illness, death, a fall, or injury resulting from personal activities, or a group member’s breach of the provisions and notices in our company’s terms), the group member will bear all related liability and costs. Our company accepts no responsibility for such injury, death, or loss or damage to property. The group member must compensate our company for any resulting losses.
7. If a participant deliberately fails to follow the rules or disrupts the normal activities or interests of the group, our tour leader has the right to cancel their participation. Fees paid will not be refunded, and our company shall not be responsible for any actions taken by the participant after leaving the tour.
8. Times shown in the itinerary are for reference only. Actual arrival times may be delayed due to various circumstances beyond our control, such as weather, traffic congestion, traffic accidents, holiday events, disturbances, or strikes. We appreciate your understanding. If participants have onward travel plans requiring them to take other transportation to another city, we strongly recommend allowing at least 3 hours of free time to avoid inconvenience caused by delays. Our company accepts no responsibility for losses incurred in participants’ independently arranged travel plans because they did not allow enough free time.
Important Information for Joining the Tour
Important Safety Information and Other Notes for International Travel
To protect your interests to the greatest extent, please carefully read our “Overseas Travel Safety Guidelines and Other Important Information.” These guidelines set out important information that our company wishes to bring to the attention of outbound tour members and, together with our “Booking Information and Terms of Liability,” form part of the travel contract.
(I) Important Information
1. Most European attractions offer student discounts. Students are advised to bring their student ID cards.
2. Plug standards vary across European countries (for example, plugs in Italy and Switzerland differ from those used in Germany). Please bring different plug adapters if needed.
3. For safety reasons, European coach operators require every child to occupy a seat, regardless of age. As most coaches do not have child safety seats available, parents travelling with children under three may bring their own. However, each child safety seat occupies one coach seat, and we cannot guarantee that all brought-from-home safety seats will be suitable for tour coaches. Please take note.
(2) Safety Information
Clothing
1. European weather is changeable, so please be sure to bring rain gear and a warm jacket.
2. Please take good care of your belongings and luggage. Our company accepts no responsibility for loss or theft.
3. Clearly write your name and contact details on your luggage for identification and to help return it if found. If your luggage is lost, notify the relevant organizations (such as the hotel or airline) and the police as soon as possible. If it cannot be recovered, keep the police report to make a claim with the relevant organization or insurance company (if you purchased insurance).
Meals
1. The tour guide will do their best to help travelers who need assistance arrange Chinese group meals. If there are not enough diners for a group meal, or if a Chinese meal cannot be arranged due to holidays, opening hours, or other reasons (such as the lack of a Chinese restaurant in a small town), the guide will do their best to help arrange fast food, Western food, or meals at a supermarket or the accommodation. Please understand that meals arranged as required by the itinerary may not meet the preferences of every traveler. We recommend bringing bottled water and snacks in case of need.
2. Do not drink unsafe water or eat unhygienic food or food that smells unusual or has spoiled. When visiting areas with poor sanitation, choose thoroughly cooked food and packaged drinks.
3. Do not accept or consume cigarettes, food or drinks offered by strangers.
4. To prevent illness caused by unfamiliar food, water, or climate during your trip, bring any medications you regularly use or commonly need. Travelers with chronic illnesses should carry their medical records in case of emergency. Never take medication provided by someone else without authorization.
5. Our agency does not provide or arrange alcoholic drinks. Group members who drink alcohol should strictly limit their consumption during the trip. The person responsible will bear all liability for any drunken misconduct, disruption of public order, infringement of others’ rights, or financial loss caused to a third party.
Stay
1. Hotel facilities:
① European cities are relatively small, so hotels in city centers are very limited in number and size. Their facilities may be older and not up to the standard of comparable hotels in China.
② European hotels do not provide everyday toiletries such as toothbrushes, toothpaste, slippers or kettles. Please bring your own.
③ In the event of a trade fair or other major event, the company reserves the right to select the hotel’s star rating and location.
④ If you book through our company a hotel in a city that is not scheduled for an overnight stay on the itinerary, the company reserves the right to select the hotel’s star rating.
2. Hotel meals:
① European hotel rooms do not provide hot drinking water.
② Hotel food differs somewhat from food in China. Breakfast is generally simple (breakfast in Germany is more substantial, while breakfast in Italy is the simplest, consisting only of bread and coffee). Lunch and dinner may also be less plentiful, and their quantity and quality may differ considerably from what you are used to at home.
3. Hotel room type:
① Triple rooms consist of one double bed and one single bed and are only available to a guardian traveling with one child under 14. Under European law, three adults cannot book a triple room.
② For travelers booking individually, we arrange shared rooms with two separate beds. If there is one man or one woman without a roommate, we will try to match them with another traveler of the same sex or arrange an extra bed. If necessary, please cooperate if a married couple has to stay in separate rooms. Anyone assigned a single room when the final room allocation is made must pay the single-room supplement in advance. We will do our best to find you a roommate; if one is found before departure, the full single-room supplement will be refunded.
4. Hotel safety tips:
① Please keep valuables safe and do not leave them in your hotel room. Avoid carrying large amounts of cash or expensive watches and jewelry. Keep your travel documents and belongings secure, and carry photocopies of your travel documents and credit cards in case you need them as proof when applying for replacements if anything is lost.
② Please take good care of your belongings and luggage. The company accepts no responsibility for loss or theft.
③ Please do not smoke in your hotel room. Any resulting hotel fines must be paid by the person responsible.
④ After checking in, please read the hotel’s safety information. Check whether the room windows can be opened and where the firefighting equipment is located. Familiarize yourself with the hotel’s emergency exits, fire stairs and evacuation routes.
⑤ Please check that all the items provided in your hotel room are present and undamaged. If anything is missing or damaged, report it immediately to hotel staff or your tour guide.
⑥ Do not casually tell strangers the name of your hotel or your room number. Do not allow strangers or people claiming to be hotel maintenance staff to enter your room. Lock the door whenever you enter or leave, and before going to bed check that the door and windows are closed and the security lock is engaged. Keep your belongings close to you; do not leave them near the windows or on the floor.
⑦ If you need to leave the hotel after checking in, inform your tour guide and get a hotel key card from the front desk. The card has the hotel’s address and phone number; if you get lost, you can use the address on the card to ask for help.
Meals
1. Boarding and alighting:
① All tour participants must meet on time and depart as scheduled. Please arrive at the pickup point 15 minutes early. Our tour buses will not wait. Anyone who fails to meet at the agreed time and place, or join the tour along the way, will be considered to have forfeited the tour, with no refund.
② Pickup and drop-off times shown on the website are estimates. The company will confirm the exact pickup and drop-off locations. If traffic or other unforeseen circumstances prevent our bus from arriving at the pickup point on time, or if the time changes, we will notify you promptly. Please wait patiently.
③ Coaches are categorized as large buses, minibuses and 9-seat minibuses. Large buses generally have dedicated luggage compartments, while minibuses and 9-seat minibuses have relatively little luggage space. As coach luggage compartments are limited in size, we recommend bringing as little luggage as possible.
④ To avoid congestion near attractions, buses in most European cities must park some distance away, as drivers are not permitted to stop just anywhere and violations can result in heavy fines. The boarding and drop-off points may therefore be some distance from the attractions. Thank you for your understanding.
2. Safety Tips for Coach Travel:
① Smoking is prohibited on the bus.
② Please do not bring prohibited items.
③ Do not tamper with anything on the bus, to avoid unnecessary damage.
④ While the bus is temporarily stopped, please follow your tour guide’s instructions and do not wander off.
⑤ When getting off the coach to sightsee, dine, or shop, please make sure the coach windows are closed and take your valuables with you. The travel agency accepts no responsibility for items that are lost or stolen.
⑥ As the journey is long and the vehicles are heavily loaded, should a vehicle break down and affect the itinerary, the travel agency will promptly take remedial measures. Group members are asked to cooperate.
(3) Other Information and Precautions
1. Please comply with local laws and regulations.
2. Please carry all relevant documents and a valid passport with you at all times.
3. For safety, follow the tour leader’s/guide’s instructions during group activities and avoid leaving the group.
4. Before taking part in any high-risk activity, assess your personal health and abilities, and follow the relevant safety instructions, such as wearing a life jacket, fastening a seat belt, and wearing appropriate or designated clothing. Group members are strongly advised to avoid these activities during free time on the trip. If a group member chooses to take part, they do so at their own risk.
5. Do not take part in entertainment activities that may be illegal.
6. Pay attention to and follow all warnings. For example, do not walk around or feed the animals in a wildlife park.
7. When visiting areas with poor public security, be especially vigilant and avoid going out alone.
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