Mount Fuji Twin Lakes & Hot Springs Route (9-Person Group; Chinese- and Japanese-Speaking Driver-Guide)

1. Included

1) Vehicle service fees listed in the itinerary

2) Vehicle fuel costs, tolls, and expressway fees

3) Vehicle service time: within 10 hours (as stipulated by Japanese law)

4) Driver-guide service fee (small group of 1–9 people)

5) Suggested vehicle: 10-seat vehicle: Toyota HiAce or equivalent; the vehicles listed above are for reference only. The actual vehicle will be adjusted according to the number of travelers on the day.

6) Same price for children and adults

2. Not included

1) Accommodation, meals, attraction admission, optional activities purchased locally, and other personal expenses

2) Other items not mentioned under “Included in the Price”

III. Group Information

1) Travelers aged 70 or older (inclusive) must be in good health and fit to travel, and must be accompanied throughout the trip by a family member or friend aged 22 or older.

2) Travelers under the age of 18 must be accompanied throughout the trip by at least one adult traveler.

3) Seniors need to provide a health certificate. Please complete it and submit it to the registration office before departure (an electronic copy is acceptable).

4) This tour is not suitable for pregnant people or those with heart disease or a fear of heights. They may be refused participation, so please book with caution.

5) Guests who are not from mainland China may book this product, but services are available only in Chinese and Japanese. Thank you for your understanding.

IV. Itinerary Notes:

1) Arrival times at each destination may change due to unpredictable factors such as traffic conditions, weather, holidays, or crowds. Under Japanese law, drivers may work for a maximum of 10 hours. To ensure the driver’s safety and stable driving conditions, the itinerary may be adjusted based on circumstances, including shortening time at attractions or canceling certain stops. We sincerely hope for your understanding and support of adjustments made to prioritize safety.

2) In the event of the above or other force majeure circumstances, we sincerely apologize for any inconvenience caused. We ask for your understanding that we will be unable to provide a refund in these circumstances. This decision is made out of concern for the safety of our drivers and travelers and to ensure the smooth operation of the entire team.

3) We are committed to providing you with the best travel experience, but in some cases we may need to adjust the itinerary flexibly based on actual circumstances. Thank you for your understanding and support.

4) Other force majeure factors may include, but are not limited to:

Natural disasters: Earthquakes, volcanic eruptions, floods, typhoons, and other natural disasters may affect the itinerary.

Traffic accidents: Road accidents, traffic congestion, and other circumstances may cause delays to the itinerary.

Weather conditions: Severe weather, such as heavy snow, torrential rain, or dense fog, may affect transportation and itinerary arrangements.

Government regulations: Emergency regulations, traffic controls, and other measures introduced by the government may result in changes to the itinerary.

Medical emergencies: Sudden health problems affecting travelers or group members may require first aid and emergency care, resulting in changes to the itinerary.

Social events: Strikes, protests, social unrest, and other events may have unpredictable effects on transportation and itineraries.

Mechanical failure: Mechanical problems with transportation (such as vehicles) may cause delays.

Changes and cancellation policy

I. Cancellation and Change Policy

If you cancel more than 3 days before departure, 100% of the fee will be refunded.

If you cancel 2–3 days before departure (inclusive), 50% of the fee will be refunded.

No refund will be given for cancellations made 1 day or less before departure.

II. Important Notes [Luggage may be brought free of charge on this tour. Please let us know the number of bags when booking.]

1) Once your booking is confirmed, the date cannot be changed at will. You will be responsible for any resulting losses.

2) Please provide complete information when making a reservation (name + number of people + phone number + WeChat ID + pickup location) to avoid errors that could affect your itinerary.

3) Please keep your passport and valuables with you and take good care of them during the trip. You are responsible for any loss, theft, or damage.

4) Seniors, people with high blood pressure or cardiovascular conditions such as heart disease, and pregnant people are advised to participate with a relative.

5) Customers under 18 may not book this itinerary on their own. A parent or guardian must also book the itinerary if they wish to participate.

6) This is a fixed shared-vehicle itinerary. Participants must observe the time allotted at each attraction and follow the driver-guide's instructions. If you would like a service with a flexible itinerary, please see our private charter tour service.

7) No refunds will be issued if you miss or leave the tour due to personal reasons, lateness, or other causes. Please take note.

8) If you leave the group partway through the itinerary, the transaction will be considered void and no refund will be issued. You are responsible for any resulting risks to your personal safety or property.

9) Arrival times may vary depending on traffic conditions, weather, holidays, and crowds on the day. If the itinerary is delayed or canceled due to any of the above or other force majeure factors, we appreciate your understanding. No refund may be requested on these grounds.

10) Please wear comfortable clothing and shoes suitable for sightseeing on this tour.

11) Please comply with local Japanese laws and regulations. Do not bring items prohibited by Japanese law, as violations may affect your rights and interests.

12) During free time, please take care of your personal safety and belongings. If you do not follow the advice provided and an accident occurs or you suffer a loss, you will be responsible for the consequences.

III. Travel Information

1. Pickup / Meeting

Please arrive at the designated pickup point at the specified time. Do not be late. This product is non-refundable and cannot be changed, transferred to another departure, or joined along the way. If you are unable to participate for personal reasons, you will be responsible for the resulting loss. Thank you for your understanding.

2. Important Information During the Tour

1) You may not leave the group early or separate from it during the tour. If you choose to leave partway through, the unfinished portion will be considered voluntarily forfeited, and no refund will be given. You are responsible for any accidents that may occur after leaving or separating from the group. Thank you for your understanding.

2) During peak travel seasons or in other special circumstances, departure times may be moved earlier or delayed slightly (the tour guide’s notification will specify the exact departure time). Please be prepared in advance.

3) Transportation, sightseeing, and stop durations during the itinerary are subject to actual conditions on the day. In special circumstances (such as traffic congestion or weather conditions), provided no itinerary attractions are omitted, the guide may reasonably adjust the order of visits based on actual conditions and with the guests’ consent.

1) Meals are not included in this itinerary. Breakfast, lunch, and dinner are at your own expense. Please note that some restaurants do not allow outside food or guests to occupy a seat without ordering.

3. Local Customs/Laws: Please respect local cultural customs when traveling.

4. Weather

1) This product may be adjusted due to factors such as the weather. For your safety, staff may require you to stop outdoor activities and will discuss alternative arrangements with you. The actual arrangements on the day will apply.

2) In the event of severe weather or other force majeure, the park may delay or change operating hours for attractions or showtimes without prior notice, and may even cancel some attractions or performances.

2) Flowering conditions are mainly affected by the weather. If the flowers have not reached their peak viewing period, the tour will still depart as scheduled. If this is a concern, please carefully consider before booking.

5. Meals

1) Meals are not included in this product and are at your own expense.

6. Shopping

1) Some attractions, restaurants, and rest areas on the itinerary may have shopping venues. These are not designated shopping stops arranged by the travel agency. Please shop responsibly according to your needs and ask for receipts where necessary. You are responsible for any disputes arising from purchases. We apologize for any inconvenience.

2) There may be privately operated entertainment and consumer venues at the destination. Most of these venues do not have valid business qualifications and may pose various risks. For your safety and health, please carefully consider whether to spend money there.

7. Helpful Tips

1) Please keep your phone available during the tour so our staff can contact you if needed.

2) If you have a history of motion sickness or seasickness, we recommend taking preventive measures to avoid it affecting your enjoyable trip.

3) Please wear comfortable clothing and shoes for the activities, and bring items such as sunscreen, insect repellent, a windproof jacket, and a camera.

4) Please take care of your belongings and avoid bringing valuables where possible. You are responsible for any loss or damage during the trip.

8. Safety Warning: Activities such as swimming, rafting, scuba diving, skiing, ice skating, and playing in the snow involve certain risks. Before participating, assess your ability to take part based on your own condition and carefully review relevant notices and recommendations from local authorities and other professional organizations.