Golden Eastern Europe Loop (Monday · Departing from Frankfurt)

I. Included in the Price

1. Hotels: We undertake to provide locally rated three- and four-star hotels in Europe (Booking.com rating 7.5–8.5). Rooms have private bathrooms, and the standard arrangement is two people per room.

A. European hotels include breakfast, which is generally a simple continental breakfast (defined as coffee or tea, juice, bread and jam).

B. European hotel rooms are smaller, and their facilities, amenities and services are generally more basic than those in Asia and North America. Please bring your own everyday toiletries.

C. Day-to-night temperature differences in Europe can be significant. The average temperature exceeds 30°C for no more than two months a year. As European countries place a strong emphasis on environmental protection, some hotels do not have air conditioning. This does not mean their facilities fail to meet standards. Thank you for your understanding.

2. Transportation: As stated in the itinerary, the tour will use air-conditioned luxury coaches for all land travel.

3. Tour leader: A professional Chinese-speaking bilingual (Mandarin and Cantonese) tour leader will depart from the local departure point and accompany the group.

II. Not Included in the Price

1. All types of insurance, travel documents, and visa fees.

2. Attraction admission: The sightseeing activities listed in the itinerary, as well as any optional activities requested outside the itinerary. (For details of admission fees and other expenses, please refer to the “Spending Guide”.)

3. Tips: Tips for the local guide and driver total EUR 10 per person per day. (Same rate for adults and children.)

4. International air tickets for travel to and from the departure point, and fees charged by airlines for baggage exceeding permitted dimensions or weight.

5. Guests’ personal expenses, such as lunches and dinners during the tour, drinks in hotel rooms, telephone calls, laundry services, and compensation for damages.

6. Additional expenses arising from circumstances beyond the company’s control, such as strikes or traffic delays.

7. City sightseeing taxes and accommodation taxes (see optional items for details). These fees will be collected together with the booking payment.

III. Optional Activities

Activities

Price

Optional activities at additional cost

(The guide can purchase this for you)

[Tuesday] Prague Castle Prague Castle (ticket includes: Old Royal Palace, St. George's Basilica, St. Vitus Cathedral, Golden Lane)

(€12.35 for children under 16; free for children under 6)

About €18.45

[Wednesday] Danube River Cruise Budapest Donau River Cruise

20€

[Wednesday] Fisherman's Bastion Fisherman's Bastion

About €3

[Wednesday] Matthias Church Matthias Church

About €8

[Thursday] Schönbrunn Palace (under 18: €28; under 6: free)

38€

[Saturday] Mount Titlis Cable Car (half price for under-16s; free for under-6s) Mount Titlis Cable Car

100€

[Thursday] Viennese Waltz Concert + Transfer Viennese Waltz Concert+Transfer

From €69 + €15

[Wednesday] Hungarian Folklore Show + Dinner + Transfer Hungary Folklore Show+Dinner+Transfer

60€

City tax

(Mandatory + payable together with the tour fare at the time of booking)

[Tuesday] Czech Republic Entrance Tax Czech Republic Entrance Tax

5€

[Thursday] Vienna City Entrance Tax Vienna City Entrance Tax

5€

[Saturday] Lucerne City Entrance Tax Lucerne City Entrance Tax

5€

Specialty meal

(The guide can purchase this for you)

[Wednesday] Danube Riverboat Dinner Danube Riverboat Dinner

75€

[Wednesday] Hungarian Folklore Show + Dinner + Transfer

60€

IV. “Tour Participant Expenses” • Key Guidelines

☆ To protect your interests, please read the [Terms and Conditions] carefully before booking. By booking, you acknowledge that you have read and agreed to these terms.

1. If tour members choose to join optional excursions or purchase special meals, the tour guide can purchase all tickets and cover all related costs on their behalf.

2. Discount cards, student cards, and senior cards are not valid for our group tour itineraries, attraction admission tickets, or optional activities.

3. Please bring cash in euros! Participants should prepare enough euros before departure to pay for admission fees, optional activities, group activities, and tips.

4. If guests use another currency, we will charge a 3% service fee and use the current exchange rate shown by the XE Currency Converter. (No objections will be accepted.)

5. XE Currency Converter [live exchange rates] https://www.xe.com/zh-HK/currencyconverter/

Please note: The tour guide may not have enough euros to exchange with guests.

V. Important Information:

1. When booking as a solo traveler, if you agree to let our company arrange a room share, we will not charge you any fee whether or not we are able to arrange one [if you book close to departure, we may need to confirm again whether you need to pay the single-room supplement]. Once you have agreed to the arrangement, you may not object or make last-minute changes. If you choose a single room, the supplement is €360. If, after joining the tour, you change your mind and no longer wish to share a room, you must pay double the single-room supplement, i.e. €720.

2. As pre- and post-tour accommodation is an additional service, please understand that we are unable to arrange room-sharing for guests.

3. For a booking with 2 adults and 1 child, if the child is aged 2–11, the child price applies. The child is treated as not requiring a bed and must share a room with the two adults. For a booking with 2 adults and 2 children, the price for 4 adults applies. Two rooms will be arranged, with one adult and one child in each room. The children will have beds and be charged the adult price.

4. Participants under 18, pregnant participants, and seniors (70+) must be accompanied on the tour by at least one adult relative or friend under 65 for us to accept their booking. Note: Participants who are pregnant or aged 70+ must also sign a “Tour Participation Undertaking and Liability Waiver” when booking, for the protection of both parties. We also recommend that pregnant participants and seniors purchase appropriate insurance before joining the tour.

5. For guests joining the tour after purchasing their own flights, please do not purchase air tickets until you have received the “Booking Confirmation.”

6. The “Tour Voucher” contains information related to your tour departure, including the tour guide’s contact details (phone number, WeChat and WhatsApp QR codes) and the emergency contact number. Please bring a printed or electronic copy of the “Tour Voucher” and present it when boarding for verification.

Cancellation and refund policy

I. Cancellation and Change Policy:

1. Tour cancellation

31 or more days before departure (including the 31st day): We charge 5% of the amount due on the booking order;

15–30 days before departure (including the 30th day): We charge 20% of the amount due on the booking order;

8–14 days before departure (including the 14th day): We charge 50% of the amount due on the booking order;

Within 7 days before departure (including the 7th day): As all vehicle and hotel reservations have been confirmed, we regret that we cannot refund any of the travel fees you have paid;

*If a traveler cancels after changing the booking: the cancellation terms will be calculated based on the original itinerary’s departure date.

2. Booking changes and tour transfers (this change policy applies only to transfers between multi-day tour itineraries)

31 or more days before departure (including the 31st day): No change fee is charged;

15–30 days before departure (including the 30th day): We charge a change fee equal to 10% of the amount due on the booking order;

8–14 days before departure (including the 14th day): We charge a change fee equal to 30% of the amount due on the booking order;

7 days or less before departure (including the 7th day): As all vehicle and hotel reservations have been confirmed, changes are not possible, and we regret that we cannot refund any of the travel fees you have paid;

*If a booking is changed again after a previous change: a 5% fee applies to the second change if it is made at least 31 days before departure.

*The amount payable includes the basic tour fare and the cost of additional hotel nights.

[Additional Information]:

As long as you do not leave the tour, extra hotel nights can be canceled or modified free of charge up to 7 days before departure. Within 7 days of departure, extra hotel nights cannot be canceled or modified. If you add a hotel night during the tour, a €5 per-person service fee applies (nearby hotels may increase their prices). Train ticket numbers are generally sent 3–5 days in advance. Tickets cannot be canceled or changed within 48 hours of departure, whether or not they have been collected. Please contact our company at least 3 days in advance. If the tickets have not yet been issued, they can be canceled or changed. Once issued, changes incur a €5 fee and refunds incur a €10 fee. After tickets have been collected, they cannot be canceled or changed, and our company will not refund the train ticket fees you have paid. Discounted tour groups are non-refundable and cannot be changed.

[Note]:

1) If a tour member is unable to join the tour as scheduled due to special circumstances, they may change their booking to a later tour, subject to the change terms stated above.

2) If a participant leaves the tour or does not take part in any group activity (such as meals or sightseeing) during the trip, they must complete and sign the “Mid-Tour Departure Statement” provided by our company. Fees paid are non-refundable.

3) The situations described above must be notified in writing; otherwise, they will be regarded as an automatic waiver, and our company accepts no responsibility.

II. Liability:

1. Our company acts solely as an agent for services arranged by airlines, hotels, transportation providers, or other travel organizations. Our company and its agents shall have no connection with or liability for any loss of property, accidental death, or additional expenses incurred by any tour member or guest participating in the itinerary or tour brochure as a result of natural disasters, human-caused incidents, mechanical failures, transportation delays, fire, strikes, war, political instability, circumstances beyond our control, or changes to government regulations.

2. The sightseeing transportation and hotels used by our company, such as airplanes, ships, trains, and buses, are subject to different regulations established by the respective operators regarding passenger safety, lost luggage, and other matters. Loss of luggage, accidental injury or death, and property damage will be handled in accordance with the regulations established by the relevant operators. Our company has no involvement in such matters and accepts no responsibility whatsoever.

3. In special circumstances, such as severe weather, strikes, typhoons, lost travel documents, a hotel suddenly being fully booked, cancellation or delay of the scheduled flight, political upheaval, epidemics, or any other unforeseen event beyond human control, it may be necessary to change the itinerary, accommodation, or transportation, or cancel any tour activity. Our company reserves the right to make all decisions based on the circumstances at the time. In such cases, participants may not object or claim compensation. Participants are responsible for any losses or additional expenses resulting from the incident.

4. All tour participants must comply with the laws of each country. Carrying goods for commercial purposes or prohibited items is strictly forbidden. Entry and exit regulations are set by each country. If you are denied entry to a country for personal reasons, our company has no involvement and accepts no responsibility. No refund will be given for the remainder of the trip, and you must personally cover any resulting additional expenses, such as transportation and accommodation. Our company accepts no responsibility for these costs.

5. Our company, the driver, tour leader, and guide accept no responsibility for theft at any time or place, or for the resulting loss of money or belongings. Participants are responsible for keeping their own belongings and documents safe.

6. If a tour member is late for any reason and misses the flight or bus departure, the company accepts no responsibility and no fees will be refunded.

7. As the bus model may not be suitable for transporting wheelchairs, we regret that we cannot accept bookings from people who use wheelchairs. (Note: For private group tours, please inform us before requesting a quotation.)

8. The company reserves the right to publish participants’ images. We may take photos and videos of activities during the tour.

9. Important: If, during the trip, a traveler accidentally or deliberately damages the tour bus or any facilities within a hotel, they will be responsible for all consequences and must compensate for all related losses. Serious damage may also result in criminal liability under local law. We kindly ask all travelers to take care of public property and enjoy their trip!

III. Important Information for Tour Participants:

1. Due to limited luggage space on tour buses, each passenger may bring only one large and one small piece of luggage on board (the large piece must weigh no more than 30 kg and have a total of no more than 158 cm across its three dimensions). If you bring more than one large and one small piece (and there is enough space in the luggage compartment), an additional €5 per day will be charged for each extra piece to cover the driver’s handling costs. We appreciate your understanding.

2. Travel in Europe differs from travel in other parts of the world. Most tourist attractions cannot be reached directly by tour bus and must be visited on foot. Travelers with limited mobility may have to wait on the bus at some attractions and may be unable to join the tour. No compensation or refund may be claimed for attractions missed for this reason. Please take note and consider this carefully before booking. Once your booking is confirmed, you are deemed to have accepted these terms.

3. The driver and tour leader work hard to provide dedicated service to all participants throughout the trip, including explaining attractions and assisting in every way. Please show your appreciation by tipping them before the end of the tour. In accordance with customary practice in Europe, our company requires each participant to tip the driver and tour leader a minimum total of EUR 10 per day.

4. Please present this tour voucher when meeting to board the bus. The bus will not wait for latecomers, and tour fees are non-refundable. Our company accepts no responsibility. In an emergency, please call the emergency number.

5. Participants are responsible for obtaining and carrying valid travel documents (passport) and visas. These must be valid for at least six months from the departure date. If the immigration authorities (customs) deny you entry for any reason or in any circumstances, our company accepts no responsibility. Participants are responsible for all resulting losses, and tour fees are non-refundable.

6. Please avoid bringing valuables and expensive jewelry. Keep valuables and identification documents with you and take responsibility for looking after them. The company, driver and tour leader accept no responsibility for any loss.

7. All tour participants must observe the laws of each country. Bringing goods for resale or carrying prohibited items is strictly forbidden. Smoking is prohibited in all public places and indoor buildings in Europe, including hotel rooms. Fines can be as high as €1,000, so please observe the law. In recent years, visitors have been prohibited from sitting or eating on the ground at some famous European buildings and attractions. This may be considered disrespectful and could result in an on-the-spot penalty.

8. Meals and admission tickets during the tour are at your own expense. Please refer to the spending guide to estimate your costs and bring enough local currency for use during the tour. Please bring any personal medication you may need.

9. If participants request to travel independently, return separately or leave the tour partway through for any reason, the company will assist with arrangements. However, the company is not responsible for any direct or indirect costs or losses resulting from delays in transportation or any other circumstances that cause participants to miss pre-arranged activities or accommodation.

10. If any tour participant deliberately obstructs the tour leader’s work, endangers others’ personal safety, or disrupts the group’s normal activities and interests, the tour leader may, depending on the circumstances or with the approval of the majority of participants, cancel that participant’s right to continue on the tour and require them to leave the group. No refund will be given for the unused portion of the trip. Our company shall have no involvement in or responsibility for the participant’s actions after leaving the group.

11. If an aircraft or bus is delayed before departure due to a breakdown or traffic congestion, resulting in changes to the itinerary or cancellation of activities, participants may not object or withdraw on these grounds. If bad weather, a strike, or an unexpected incident delays the itinerary, participants may not claim compensation or a refund of the tour fare on these grounds.

12. The itinerary is provided as a written reference. Our company will make appropriate arrangements and adjustments to the sightseeing schedule and accommodation locations based on actual circumstances. Activities may also be canceled if attractions are closed for holidays or local festivals. Tour members are expected to accept such changes and may not object.

13. If participants who do not know each other share a room, even when the arrangement is made by our company, our company shall not be responsible for their character or conduct. We regret that we cannot intervene in any disputes that arise.

14. The organizations providing sightseeing transportation and hotels used by our company, such as aircraft, ships, trains, and buses, each have their own rules concerning participant safety and lost luggage. Cases involving lost luggage, accidental injury or death, and property damage will be resolved according to the rules established by the relevant organization. Our company shall have no involvement.

15. Participants are advised to purchase travel accident and luggage insurance themselves. For information about purchasing insurance, please contact the travel agency where you booked or inquire directly with our company.

16. As bus models may not be able to accommodate wheelchairs, we regret that we cannot accept bookings from wheelchair users on group tours. (Note: For private charter tours, please notify us before requesting a quote.)

17. Daytime and nighttime temperatures vary widely in Europe. The average temperature exceeds 30°C for no more than two months each year, and environmental awareness is strong in European countries. Therefore, some hotels in Europe still do not have air conditioning. This does not mean that the hotel facilities are below standard. We appreciate your understanding.

18. Our company has the right to publish images of participants and may take photos and videos of activities during the trip. If you do not wish to appear in them, please stay out of the camera’s view.

19. If the number of tour participants is small, our company reserves the right to combine guests speaking different languages on the same tour bus.

20. As other tour participants may be allergic to pets and some hotels do not allow pets, participants are prohibited from bringing pets on the tour. Please make arrangements for your pet in advance. Thank you for your understanding.