5 days

[Winter, November–April] 5-Day Eastern Canada Highlights Tour: Kingston + Ottawa + Montreal + Quebec City + Thousand Islands + Niagara Falls (round trip from Toronto | airport transfer package included)
From 06/11/2026
Group Tours
Toronto - Kingston - Ottawa - Montreal - *Ice Hotel (seasonal) - Quebec City - Thousand Islands - Toronto - Niagara Falls - Toronto Pearson International Airport (YYZ)
Upcoming departure dates: 2026-11-06, 2026-11-13, 2026-11-20, 2026-11-27, 2026-12-11, 2026-12-18, 2026-12-25, 2027-01-08, 2027-01-22, 2027-02-05
Day 1
Toronto
Download full itinerary PDFTour departure point
D1 Toronto (Toronto) Tour pickup location: 24-hour pickup at YYZ airport (please confirm pickup details with customer service again after booking)
Itinerary details
After arriving in Toronto, guests will be taken to the hotel to rest. (One complimentary airport pickup at YYZ, available 24 hours a day.) Round-trip transfer service fee: CAD 8 per person. * Airport pickup arrangements: Dedicated airport pickup service 24 hours a day | Not limited by flight arrival times! No need to coordinate with fixed shuttle bus schedules. * Airport pickup service waiting time is limited to no more than 1 hour after the flight arrives. * If an order includes arrivals on two or more different flights, the latest arrival time will be used as the reference time for airport pickup. * A C$100 additional travel allowance per booking applies for pickups from YTZ Airport, Downtown Toronto, or surrounding areas where complimentary drop-off is unavailable. * Maximum airport pickup wait time: no more than 90 minutes after an international flight arrives or 60 minutes after a domestic flight arrives. If the wait exceeds this limit and the driver has left, a return trip to the airport will be charged separately. * Under North American hotel policies, guests must provide a credit card as a guarantee at check-in; otherwise, the hotel may refuse check-in. ☆Optional Toronto hotel upgrade: ** The upgraded Toronto hotel is located in a well-established, bustling Chinese neighborhood, within walking distance of local dining options. ▼ Upgrade for 1 night: see the fee details. Hotel: Sheraton / Hilton or similar (breakfast included or breakfast bag)
Meals
Breakfast: at your own expense Lunch: at your own expense Dinner: at your own expense
Accommodation
Quality/Comfort Inn/Best Western or similar
Day 2
Toronto - Kingston - Ottawa - Montreal
Itinerary details
Depart Toronto early in the morning for Ottawa. En route, visit Kingston, Canada’s former capital. See the Old Parliament Building, now the City Hall, and Queen’s University, one of Canada’s best-known universities, from the coach. Continue to Ottawa, Canada’s capital, and visit Parliament Hill (exterior), renowned for its magnificent sculptures. Visit the Canadian War Museum, Canada’s largest museum dedicated to collecting artifacts and materials related to war and one of the world’s three most important collections of military art. See state-of-the-art weapons and audiovisual exhibits, along with artifacts ranging from weapons used in early Indigenous defensive battles to those of the First and Second World Wars, uniforms, and exhibits of military equipment from the army, navy, and air force. Next, visit Canada’s largest and most popular national history museum, which explores how the diverse cultures of Indigenous peoples and later immigrants shaped modern Canadian civilization, and provides a comprehensive introduction to Canada’s history, geography, and culture. Then head to the charming historic district to see Notre-Dame Cathedral (exterior), Chinatown, and more. Special itinerary for the Winter Carnival: Toronto–Ottawa Winter Festival–Montreal 【Ottawa Winterlude (tentatively January 29–February 15, 2027)】 · A world-class winter carnival experience. Winterlude is not only a great opportunity to enjoy Canadian winter outdoor activities and traditional culture, but also an important event for experiencing the local community’s festive atmosphere, sampling winter cuisine, and enjoying winter fun with family and friends. The Rideau Canal Skateway, a UNESCO World Heritage Site, becomes the world’s longest naturally frozen skating rink, allowing visitors to truly join Canadians in their annual winter celebration. For dates when the itinerary falls during the Winterlude dates above, the visit to the “Canadian War Museum” will be shortened and replaced with “Experience Ottawa Winterlude.”
Meals
Breakfast: included or breakfast bag Lunch: at own expense Dinner: at own expense
Accommodation
Comfort/Quality Hotel or similar
Attraction details
Day 3
Montreal - *Ice Hotel (seasonal) - Quebec City
Itinerary details
After breakfast, ascend Mount Royal for panoramic views of Montreal, then visit Saint Joseph’s Oratory, the largest Catholic church in North America. Next, visit Olympic Park, the venue for the 1976 Olympic Games, which was later transformed into North America’s only natural science museum. *Following a complete renovation, the museum features four natural ecosystems: tropical rainforest, polar regions, Canadian deciduous forest, and the St. Lawrence River. The grounds are home to more than 4,000 animals and 5,000 plants, as well as an aquarium. It is a highly engaging and educational attraction for visitors of all ages. Then visit the Insectarium and Butterfly Garden, a beautiful, vibrant space filled with color, surrounded by greenery and fragrant flowers. Butterflies of every color flutter freely through the garden, glimmering like flying jewels. Here, you can admire their graceful movements up close and experience the peace and beauty of nature. This is a magical place where you can connect with nature and never want to leave. Then, at your own expense, sample local farmhouse dishes at a “sugar shack” and experience a Canadian-style country meal. After lunch, visit the winter wonder of the *Quebec Ice Hotel (***Open approximately from early January to mid-March 2027; exact dates depend on the weather). The Quebec Ice Hotel is built using 15,000 tons of snow and 500 tons of ice, at a cost of approximately US$750,000. Each winter, it reopens amid a snowy landscape with a brand-new design and structure. Its crystalline ice sculptures and uniquely romantic atmosphere attract tens of thousands of visitors. Then enter Canada’s oldest city, Quebec City, and experience its distinctly European old town, where historic landmarks abound: North America’s only fully preserved old city walls, the elegant Château Frontenac, a charming old church, the imposing Quebec Parliament Building, and the popular horse-drawn carriages and street performers The architecture and other sights will make you want to take photos and preserve these beautiful memories. Dinner will be served at a distinctive restaurant in Quebec City, where you can enjoy a leisurely French-style meal. In a warm and elegant setting, savor dishes infused with local flavors and experience the unique charm and relaxed pace of French and North American cultures intertwined. Return to the hotel to rest after dinner. *Ice Hotel opening dates: Tentatively from early January to mid-March 2027 (while the Ice Hotel is not open or is closed, the attraction will be changed to the Observatoire de la Capitale, Quebec City’s observation deck): “Take in panoramic views of Quebec City from the 31st-floor observation deck of the city’s tallest building, the Marie-Guyart Building. Look down on the battlefield of the colonial war between Britain and France, and hear your guide recount the dramatic history of the conflict. Then enter Old Quebec. Built on a cliff, it is home to North America’s only fully preserved city walls. Within the old town are many historic churches and monasteries, the cannon-lined Parc des Champs-de-Bataille, the French-inspired Place Royale, the Quebec National Assembly Building, and famous historic landmarks including Château Frontenac and the Citadelle of Quebec.” ☆Optional upgrade to a Quebec City hotel: **Hotels within walking distance of the Old Town. ▼Upgrade for 1 night: [Early Bird Offer] Book two weeks in advance during winter and pay the regular hotel rate to enjoy a free upgrade! Hotel: Hôtel Royal William / Hotel Le Concorde/Roy Palace or equivalent (no breakfast) **Super Five-Star Fairmont Chateau Hotel. ▼Upgrade for 1 night: [Early Bird Offer] Book two weeks in advance during winter and pay the Old Town hotel rate to upgrade for just €1 per person! Hotel: FAIRMONT LE CHATEAU FRONTENAC (no breakfast)
Meals
Breakfast: included or breakfast bag Lunch: at own expense Dinner: at own expense
Accommodation
Quality Inn/Quality Suite or similar (free upgrade to a hotel in the Old Town when booking at least 2 weeks in advance (no breakfast)!)
Attraction details
Day 4
Quebec City - Thousand Islands - Toronto
Itinerary details
After breakfast, join your guide for another optional winter snow activity: take a husky-drawn sled into the forest for an unusual adventure and experience the vibrant pulse of life in a Canadian winter! Sit on the sled as a team of friendly, people-loving sled dogs races across the snow, while the crisp air turns your cheeks rosy. There is no better way to explore a magical winter wonderland than to experience the dogs’ charm and the close bond between people and dogs. (***Dog sledding is a seasonal activity, generally available from late December to late February. However, it may not be available due to objective factors such as weather or insufficient participants, so advance reservations for this activity are not accepted. All working animals used for dog sledding are kept under strict government animal-protection regulations. Please choose whether to participate based on your physical condition.) After lunch, travel through the Thousand Islands region. If you would like to see the Thousand Islands, you can take an optional helicopter ride (***weather permitting) and admire one of Canada’s three great natural wonders from the air. Look down on the Thousand Islands’ scenic lakes and islands: in winter, the lake surface is as smooth as a mirror, with thousands of islands scattered across it like jewels. The expansive, magnificent scenery is sure to lift your spirits. Return to Toronto at around dusk. ☆Optional Toronto hotel upgrade: ** The upgraded Toronto hotel is located in a well-established, bustling Chinese neighborhood, within walking distance of local dining options. ▼ Upgrade for 1 night: see the fee details. Hotel: Sheraton / Hilton or similar (breakfast included or breakfast bag)
Meals
Breakfast: at your own expense Lunch: at your own expense Dinner: at your own expense
Accommodation
Quality/Comfort Inn/Best Western or similar
Attraction details
Day 5
Toronto - Niagara Falls - Toronto Pearson International Airport (YYZ)
Itinerary details
Depart early in the morning for the world-famous Niagara Falls. In the cold weather, the falls are adorned with countless ice formations. It seems as though a magical spell has been cast, giving Niagara Falls a different kind of charm. First, enjoy an IMAX documentary about the history of the falls. Then head up the Skylon Tower for a 360-degree view of the spectacular falls blanketed in ice and snow. After lunch at your own expense, visit Bird Kingdom, the world’s largest indoor free-flying aviary. More than 400 birds of different species make their home in this magical, multi-level tropical rainforest. You’ll have the chance to interact up close with parrots and other rare birds, or explore the nocturnal jungle and see night-active creatures such as owls, bats, and reptiles. Next, visit the world-famous Niagara Falls wine region and enjoy a complimentary tasting of Canadian icewine. Ice grapes grown in the Niagara region’s unique location and climate produce wine that is distinctive and rich in flavor. The main varieties are white and red icewine. White icewine is a transparent golden color and is known as “liquid gold.” It has aromas of honey and fruit, and a sweet, rich, refreshing taste. No additional sugar is added during production, making it a natural choice for health-conscious visitors. Drop-off at Toronto Pearson International Airport (YYZ) in the evening. Please book domestic flights departing after 20:00 or international flights departing after 21:00. *The itinerary order above is for reference only. The actual itinerary may be adjusted depending on the departure date, weather, traffic, and other factors.
Important notes
Note: All times shown on this webpage are for reference only. Actual arrival times may be delayed due to circumstances beyond our control, such as weather, traffic congestion, traffic accidents, festivals or sporting events, civil unrest, or strikes. We appreciate your understanding. If you have onward travel plans involving other transportation to another city, we strongly recommend allowing at least 3 hours of extra time to avoid inconvenience caused by delays. Our company accepts no responsibility for losses arising from travel arrangements you make yourself without allowing sufficient extra time. Thank you for your understanding.
Meals
Breakfast: included or breakfast bag Lunch: at own expense Dinner: at own expense
Attraction details
Pricing Information
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Price List (EUR/person)
D3 Quebec City hotel type
Single room
Double room
Triple room
Quad room
Standard hotel (breakfast included)
【Early Bird Offer】Book two weeks in advance to upgrade to an Old Town hotel (breakfast not included)!
820
515
430
365
Old Town Hotel (no breakfast)
【Early Bird Offer】Book two weeks in advance and pay an additional €1 per person to upgrade to Fairmont Le Château Frontenac (breakfast not included)!
1030
610
475
390
Fairmont Le Château Frontenac (no breakfast)
1250
730
550
430
☆The prices shown by default are for double occupancy at regular hotels throughout the trip. For triple/quad rooms or hotel upgrades, please contact customer service to adjust the price!
Hotel upgrade fee summary
Description
Optional upgrade to a Toronto hotel on D1
☆Optional Toronto hotel upgrade:
** The upgraded Toronto hotel is located in a well-established, bustling Chinese neighborhood, within walking distance of local dining options.
▼Upgrade for 1 night: €85 for a 1–2-person room; €100 for a 3-person room; €115 for a 4-person room.
Hotel: Sheraton Parkway or similar (breakfast or breakfast bag included)
Optional upgrade to a Quebec City hotel on D3
☆Optional upgrade to a Quebec City hotel:
**Hotels within walking distance of the Old Town.
▼Upgrade for 1 night: [Early Bird Offer] Book two weeks in advance during winter and pay the regular hotel rate to enjoy a free upgrade!
Hotel: PALACE ROYAL HOTEL/HOTELLE CONCORDE QUEBEC or similar (no breakfast)
**Super Five-Star Fairmont Chateau Hotel.
▼Upgrade for 1 night: [Early Bird Offer] Book two weeks in advance during winter and pay the Old Town hotel rate to upgrade for just €1 per person!
Hotel: FAIRMONT LE CHATEAU FRONTENAC (no breakfast)
Optional upgrade to a Toronto hotel on D4
☆Optional Toronto hotel upgrade:
** The upgraded Toronto hotel is located in a well-established, bustling Chinese neighborhood, within walking distance of local dining options.
▼Upgrade for 1 night: €85 for a 1–2-person room; €100 for a 3-person room; €115 for a 4-person room.
Hotel: Sheraton Parkway or similar (breakfast or breakfast bag included)
I. Included in the price (same price for adults and children)
1. Point-to-point transportation during the itinerary;
2. Accommodation during the itinerary;
3. A professional tour guide will lead the group throughout the itinerary.
II. Exclusions
1. The tour fee excludes all optional items beyond the basic tour fee. See “Other Charges” in the table below for details (payable on the tour);
2. Meals during the tour are not included.
III. Important Information
1. Toronto hotel upgrade option available** (the hotel upgrade must be confirmed twice)
2. Airport pickup for tour participants: 24-hour pickup service from Toronto YYZ. After booking, please provide your arrival flight details in the order notes.
3. Pickup arrangements: Pickup is arranged for the group. The pickup service period is limited to one hour after the flight arrives.
4. Airport drop-off after the tour: Please book a domestic flight departing from YYZ after 20:00, or an international flight departing after 21:00. The company accepts no legal liability for itinerary delays caused by weather, road conditions, mechanical issues, or other circumstances.
5. Admission prices are subject to change without notice.
6. If an attraction is closed, it will be replaced with another attraction.
7. The basic tour price is the same for adults and children.
8. Luggage limit: Each person may bring one checked bag and one carry-on bag. Additional checked bags incur an extra fee.
9. We recommend that tour participants purchase travel accident insurance and trip interruption/cancellation insurance at their place of departure to avoid losses caused by illness or accidents during the trip and to protect their personal interests. We also offer travel insurance services. Please call us for details.
10. Confirmation vouchers for products that include airport pickup and drop-off will be sent within three business days. Please wait until you receive the voucher before booking your flights.
11. For groups of fewer than 10 people: You may prepay the total cost of a package of admission tickets or meals. If you wish to choose specific attractions or meals, payment can only be made to the tour guide on the bus (cash, EMT, credit card, WeChat Pay, or Alipay; a service fee applies). Thank you for your understanding.
12. For groups of 10 or more: [Important] A €35 surcharge must be prepaid. If you choose to visit at least 4 attractions on the tour, CAD 50 per person can be deducted from the final tour cost.
4. Reference List of Optional Activities:
Day
Attraction admission fees Admission CAD$ tax included
Adults
Adult 12+
Senior
Senior 65+
Children
Child 12-
Day 1
Airport pickup service fee (same rate for adults and children)
C$8
C$8
C$8
Days 2–4
3-Day Eastern Canada Tour
Optional admission ticket
【Includes: Canadian War Museum, Canadian Museum of History, Saint Joseph's Oratory, Montreal Biodome, Montreal Insectarium and Butterfly Garden】
C$111
C$100
C$71
Ice Hotel (January X–March XX, 2027)
【Ticket prices and exact opening dates for the Ice Hotel have not yet been updated by the official source for winter 2026. Please refer to the prices in this table for current ticket information. If attraction ticket prices change, we will update them. Payment will be collected during the tour, and the guide will charge the actual price. Thank you for your understanding.】
C$48
C$48
C$40
Quebec City observation deck (replaces the Ice Hotel on its closing dates)
C$15
C$12
C$7
Dog Sledding (Prices are for reference only and may vary by location)
C$80-100
Thousand Islands Helicopter Ride (for reference only) 20 min
$220 (for reference only)
Meal expenses
【Includes 3 lunches and 2 dinners, including Chinese group meals, Chinese and Western buffet meals, a maple-themed meal, and French cuisine with foie gras. Price includes taxes, meals, tips, and soft drinks】
C$191
C$191
C$160
【Children (under 10)】
Minimum driver-guide service fee per person per day (same rate for adults and children)
C$16
C$16
C$16
Guaranteed seats in the first 4 rows (3 days only)
€32
€32
€32
Day 5
1-Day Niagara Falls Tour
Optional admission ticket
【Includes: Skylon Tower, IMAX Niagara Falls Movie, Bird Kingdom (Dec–Mar)】
C$64
C$64
C$40
Meals [included: 1 lunch]
C$35
C$35
C$30
【Children (under 10)】
Minimum driver-guide service fee per person per day (same rate for adults and children)
C$16
C$16
C$16
*If unforeseen circumstances prevent group dining at any of the meals listed in the itinerary, the guide will assist guests with making their own dining arrangements.
* All admission prices listed above are for reference only (updated September 2026). Actual on-site prices may be adjusted without prior notice. If an attraction is closed or tickets cannot be booked for other reasons, Tianbao reserves the right to cancel the attraction at short notice and adjust the itinerary.
* Attraction tickets or city passes purchased through other channels are not valid for this tour. Otherwise, an additional fee of CAD40 per person will be charged on the tour. You will also be unable to use the group entrance at attractions.
*Advance-purchased tickets can only be bought as a package (excluding dog sledding and Thousand Islands helicopter tours). If you wish to pay for only one activity, please pay the guide on the bus.
* The child meal rate applies to children under 10 years old
* The service fee is CAD16 per person for the guide and driver combined. This fee covers the cost of professional services, including itinerary commentary, attraction visits, safety management, hotel check-in, itinerary coordination and arrangements, and keeping the bus clean. It is not an additional tip from guests. This fee is mandatory on the tour unless the driver or guide fails to provide the agreed services or violates their service obligations.
*Orders for 10 or more people must prepay the full cost of admission tickets and guide services.
Booking information
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Changes and cancellation policy
Tour Information
To protect your interests as much as possible, please read our Booking Notes and Terms of Liability carefully. This document contains important information that our company wishes to bring to the attention of tour members traveling overseas, and, together with our Important Safety Information for Overseas Travel and Other Notes, forms part of the travel contract. We reserve all rights to interpret the content of this website.
(I) Registration Process and Important Notes
If you book through this website, please carefully read all the terms published on our company website, in the order confirmation, and in the tour information notice. By submitting your order, you confirm that you have read and fully agree to the terms published by our company. If any tour participant violates the rules set out in these terms, they shall bear all resulting consequences.
1. When booking, first complete the booking form on the website. Carefully fill in and check that all information is correct, including names, gender, document numbers, contact details, room type, and pickup and drop-off points. The company is not responsible for any losses resulting from information entered incorrectly by the customer. Once your submission is successful, we will send you a booking confirmation. As seats on tour buses are limited, we will prioritize tour arrangements according to when payment is received. After checking that all details are correct, please pay within the order’s validity period. If the tour fee is not paid in full by the deadline, the booking will be treated as automatically canceled, and we reserve the right to cancel your order without further notice.
2. Members must ensure that 100% of the tour fee is paid at least five working days before departure. As seats on the tour bus and hotel rooms are limited, and hotel bookings are often subject to deadlines, members who book within five working days of departure must promptly arrange payment. Otherwise, our agency reserves the right to hold or cancel such bookings as appropriate without first obtaining the applicant’s consent. The payer is responsible for any fees incurred in paying the tour fee, regardless of the payment method. After payment, please send proof of payment (the transaction receipt for a bank-counter transfer or a screenshot showing a successful online transfer) to our company by email or fax. Be sure to include the relevant order number in the proof of payment; otherwise, our finance department will be unable to match the payment to the order. If, due to late payment, the tour fee has still not arrived two days before the tour ends, our agency reserves the right to ask the member to provide the corresponding amount in cash as a deposit to the tour guide. If subsequent verification confirms a duplicate payment, our company will immediately refund the overpaid amount;
3. After confirming receipt of participants' payment, our company will confirm their places on the tour. Two days before departure, participants will receive a tour confirmation notice at the email address provided when booking. It will contain information such as the guide, itinerary, and pick-up and drop-off points. Due to network delays or spam filtering, participants may not receive the notice two days before departure. If this happens, please contact the relevant staff for assistance.
4. By default, our company will arrange hotel room types according to participants' booking requests. Each room will have no more than two beds (Full Size) and accommodate no more than four people. Please ask the hotel front desk about extra beds; any charges are at your own expense. Smoking is prohibited in all hotel rooms. Violators will be fined $300 and may be held legally liable. Under the agreement, guests must bring their own credit card to the hotel front desk to complete the temporary authorization required for check-in.
5. If participants need to leave the tour midway due to special circumstances, they must notify us when booking or before joining the tour and sign a “Mid-Tour Departure Declaration.” If they request to leave midway during the tour, they must inform the guide and sign a “Mid-Tour Departure Declaration.” Fees paid will not be refunded. Participants must provide truthful information about their health and identity when booking and during the itinerary, complete all relevant information accurately, and fulfill all legal procedures. Participants are responsible for any expenses and losses arising from personal circumstances, such as feeling unwell during the trip. Travelers with a history of serious, terminal, or infectious diseases must disclose this truthfully when booking. In view of travelers' health or other circumstances, our company reserves the right to decide whether to accept a booking.
6. Participants aged over 70 must be accompanied by a family member and complete a “Tour Participation Declaration.” If they insist on joining without a family member, our company reserves the right to refuse their booking at its discretion. Participants are responsible for all consequences arising from their own actions during the trip;
7. Pregnant travelers must disclose their pregnancy when booking. As a general rule, participation is not recommended for those more than 24 weeks pregnant. Those who insist on joining must be accompanied by a family member and complete a Liability Waiver, but our company reserves the right to refuse participation depending on the circumstances. Those less than 24 weeks pregnant who insist on joining must also be accompanied by a family member and complete a Participation Declaration, but our company reserves the right to refuse participation depending on the circumstances. Travelers are responsible for all consequences arising from their own actions during the trip.
8. Minors joining the tour must be accompanied by at least one adult who fulfills their duty of care and is responsible for the minor’s safety. Participants are responsible for all consequences arising from a minor’s own actions or from inadequate supervision by their accompanying adult during the trip.
9. Participants must ensure that all information provided for the tour is accurate, especially personal identification details and contact phone numbers. Participants are responsible for all consequences resulting from incorrect information (for example, being unable to cross a border because personal identification documents have expired or the visa type does not meet the relevant country’s entry requirements, or a guide and other relevant staff being unable to contact a participant because the mobile phone number provided is incorrect). Participants are responsible for any resulting personal return travel costs, transportation costs, travel expenses, and other losses.
10. Applicants are advised not to book any flights or other tickets related to the tour itinerary before their tour participation is confirmed. If an applicant books flights or other tickets related to the itinerary at their own discretion but is ultimately unable to join the tour, they shall bear all resulting losses.
(II) Tour Fees
1. Inclusions
1) Standard hotel rooms as listed in the itinerary;
2) Chinese-speaking guide service;
3) Tour bus (depending on the number of participants).
2. Not included in the cost
1) Tips for the driver, guide, and other services;
2) Meals during the itinerary;
3) Expenses incurred during free time;
4) Admission tickets, boat tickets, and bridge tolls for the optional sightseeing activities listed in the itinerary;
5) Participants' personal expenses incurred during the itinerary, such as non-complimentary food and drinks on transportation; excess baggage fees; laundry, telephone, telegram, drinks, and alcoholic beverages during accommodation; hotel expenses for extended stays; medical expenses for personal illness or injury; and costs and rewards for retrieving lost personal belongings;
6) All medical, personal accident, and baggage insurance costs;
7) Additional expenses resulting from circumstances beyond our control, such as weather, traffic delays, strikes, transportation breakdowns, or personal problems;
8) All expenses incurred after leaving the group.
9) Other items not included in the “What’s Included” section above.
Our company reserves the right of final interpretation for any other fees not specified above.
(3) Tour cancellation policy
1) More than 31 days before departure (including the 31st day), the company will charge 5% of the amount due on the booking order;
2) 15–30 days before departure (including the 30th day), the company will charge 20% of the amount due on the booking order;
3) Within 14 days before departure (including the 14th day), once all vehicle and hotel reservations have been confirmed, the Company will not refund any tour fees you have paid.
*Refund policy
(1) If weather, war, strikes, or other force majeure events make it impossible to visit attractions, our company reserves the right to change the itinerary. The tour fee is non-refundable.
(2) If guests voluntarily give up sightseeing at short notice for personal reasons, hotel accommodation, transportation, and other fees will not be refunded.
(4) Member Obligations
1. Tour participants must not engage in illegal activities during the trip.
2. When exercising their rights, group members must not harm the interests of the state, society or the collective, or the lawful rights and interests of others.
3. Observe public order and respect social etiquette. Tour members should respect the dignity of tourism service staff, show mutual respect and assist one another, and respect local ethnic customs and traditions. Do not deface landscapes or buildings, spit, litter, or engage in other uncivilized behavior.
4. Make an effort to learn what you need to know for your trip and strengthen your awareness of personal safety. Tour members may choose and purchase personal accident travel insurance and other insurance at their own discretion. During the trip, keep your luggage and belongings safe, and carry valuables with you or take other protective measures.
5. When traveling, pay attention to the local weather and take care to keep children safe.
6. If a traveler voluntarily takes part in hazardous activities included in a regular tour itinerary, such as rock climbing, mountaineering, rafting, scuba diving, or bungee jumping, which may cause personal injury, the traveler shall be solely responsible for any resulting disputes, property loss, or personal injury, and our company shall bear no liability.
(5) Liability
1. Our company reserves the right to change accommodation, travel routes, places visited, and departure dates as required by specific circumstances.
2. If changes arise beyond our company’s control, such as insufficient numbers of participants or problems with a ship / aircraft, our company reserves the right to change or cancel the itinerary. If the itinerary is canceled, our company will refund all fees paid by the members or recommend a similar alternative product. Our company accepts no liability for canceling any itinerary.
3. In the event of civil unrest, terrorist activity, a serious infectious disease outbreak, natural disaster, other disaster, disturbance, murder, riot, war, or other disaster beyond our company’s control that may seriously threaten members’ personal safety, or unforeseen circumstances such as weather, transport disruptions, or strikes, our company reserves the right to cancel or replace any tour activity before or after departure, and to shorten or extend the trip, but must notify members in advance. Our company is not responsible for any resulting additional expenses or losses, and members may not object or withdraw on these grounds.
4. As public security conditions vary from country to country, tour members should take care of their personal and traffic safety and keep their belongings and luggage secure. If anything is lost or damaged during the trip due to loss, theft, robbery, or other causes, notify the tour leader and report it to the police promptly. Our company accepts no legal liability.
5. Participants must carry a valid passport and identification documents at all times. If a participant has to leave the tour early because of an issue with their documents or passport, they are responsible for this themselves, and any remaining tour fees are non-refundable. If this affects the other participants’ itinerary, the participant must pay the relevant compensation.
6. If a traveler suffers personal injury or death, or loss of property, as a result of an accident during the itinerary (such as an accident while taking part in entertainment or recreational activities, illness, death, or a fall or injury resulting from personal activities, or the traveler’s violation of the provisions or notices set out in our company’s terms), the traveler shall bear all related liability and costs. Our company accepts no responsibility for such injury, death, or loss of property. The traveler shall compensate our company for any losses caused as a result.
7. If a group member deliberately fails to follow the rules or disrupts the normal activities or interests of the group, our tour leader has the right to cancel their participation. Fees paid will not be refunded, and we accept no responsibility for anything the member does after leaving the group.
8. All times shown in the itinerary are for reference only. Actual arrival times may be delayed due to various circumstances beyond our control, such as weather, traffic congestion, traffic accidents, festivals and sporting events, riots, or strikes. We appreciate your understanding. If you have onward travel plans requiring you to take another form of transportation to another city, we strongly recommend allowing at least 3 hours of buffer time to avoid inconvenience caused by itinerary delays. Our company accepts no responsibility for any losses resulting from independently arranged travel plans when travelers have not allowed sufficient buffer time.
(VI) Overseas Travel Safety Information and Other Important Notes
To protect your interests as much as possible, please read our Important Safety Information for Overseas Travel and Other Notes carefully. This document contains important information that our company wishes to bring to the attention of tour members traveling overseas, and, together with our Booking Notes and Terms of Liability, forms part of the travel contract.
(1) Helpful Tips
1. Most attractions in Canada offer student discounts. Students are advised to bring an international student card.
2. Plug standards vary by country (Canada's voltage is 110–120 V, with a frequency of 60 Hz. Outlets are either two-slot parallel flat-pin outlets or three-slot outlets (two parallel flat pins and one round pin). We recommend bringing a travel adapter; if it is not compatible, you can use a converter.), so please bring different plug adapters if needed.
3. For safety reasons, vehicle regulations in the western United States require all children, regardless of age, to occupy a seat. Since most coaches do not have child safety seats available, parents traveling with children under 3 may bring their own. However, each child safety seat occupies one passenger seat, so we cannot guarantee that all personal safety seats will be suitable for the tour bus. Please take note.
(2) Safety Information
Clothing
1. Canadian weather is changeable, so please bring rain gear and a warm jacket.
2. Please take good care of your belongings and luggage. We accept no responsibility for loss or theft.
3. Clearly write your name and contact details on your luggage for identification and to make it easier to return if it is found after being lost. If your luggage is lost, notify the relevant parties (such as the hotel or airline) and report it to the police as soon as possible. If it cannot ultimately be recovered, keep the police report to make a claim with the relevant party or your insurance company (if you have insurance).
Food
1. The guide will do their best to help guests who need Chinese-style group meals make arrangements. If there are too few diners for a group meal, or if one cannot be arranged due to holidays, business hours, or other reasons (such as the lack of a Chinese restaurant in a small town), the guide will do their best to help guests arrange fast food, Western food, or meals at a supermarket or the accommodation. Please understand that meals arranged as required by the itinerary may not meet the preferences of every guest. We recommend bringing bottled water and snacks in case they are needed.
2. Do not drink unclean water or eat unhygienic, spoiled, or foul-smelling food. When visiting areas with poor sanitation, choose cooked food and packaged drinks.
3. Do not accept or consume cigarettes, food, or drinks offered by strangers.
4. To help prevent travel-related illness, bring any medicines you regularly use or commonly need. Travelers with chronic illnesses should carry their medical records in case of emergency. Never take medication provided by someone else without careful consideration.
5. Our agency does not provide or arrange alcohol. Participants who enjoy drinking must strictly limit their alcohol consumption during the trip. Anyone who causes trouble while intoxicated, disturbs public order, infringes on others’ rights, or causes financial loss to a third party is solely responsible.
Accommodation
1. Hotel facilities:
① All hotel rooms have a maximum of two beds (Full Size), with a maximum of four guests per room. Please inquire at the hotel front desk about extra beds; guests are responsible for the cost. Smoking is not allowed anywhere inside hotels. Violators will be fined $300 and may face legal liability. Under the agreement, guests must present their own credit card at the hotel front desk for a temporary authorization when checking in.
② Please bring personal toiletries such as toothbrushes, toothpaste, and slippers (for environmental reasons, hotels generally do not provide them).
③ In the event of a trade fair or other large-scale event, we reserve the right to select the hotel’s star rating.
④ If you book with us a hotel in a city that is not scheduled for an overnight stay on the itinerary, we reserve the right to select the hotel’s star rating.
2. Hotel meals:
① Canadian hotel rooms do not provide hot drinking water.
② Hotel food differs somewhat from food in China. Breakfast is fairly simple, and lunch and dinner are not particularly abundant; the quantity and quality are considerably below the standard in China.
3. Hotel room types:
All hotel rooms accommodate a maximum of two beds (Full Size), with up to four guests per room. Please ask the hotel front desk about extra beds; any additional charges are at your own expense. Smoking is prohibited in all indoor areas of the hotels. Violators will be fined $300 and held legally responsible. Under the agreement, guests must present their own credit card at the hotel front desk to complete the temporary authorization required for check-in.
4. Hotel safety tips:
① Please keep your valuables safe. Do not leave them in your hotel room, and avoid carrying large amounts of cash or expensive watches or jewelry. Keep your travel documents and belongings secure, and bring a photocopy of your travel documents and credit cards to use as proof when applying for replacements if they are lost.
② Please take good care of your belongings and luggage. We accept no responsibility for loss or theft.
③ Please do not smoke in your hotel room. Any resulting hotel fines must be paid by the person responsible.
④ After checking into the hotel, familiarize yourself with its safety information. Check whether the room windows can be opened and where the fire-fighting equipment is located. Find out where the hotel’s emergency exits and stairways are, and learn the evacuation routes.
⑤ Check that all the items provided in your hotel room are present and undamaged. If anything is missing or damaged, report it immediately to hotel staff or your tour guide.
⑥ Do not casually tell strangers the name of your hotel or room number. Do not let strangers or anyone claiming to be hotel maintenance staff enter your room. Lock the door whenever you enter or leave, and before going to sleep check that the door and windows are closed and the security lock is engaged. Keep your belongings close to you rather than near the windows or elsewhere.
⑦ If you need to go out while staying at the hotel, inform your tour guide and get a hotel key card from the front desk. The card has the hotel’s address and phone number, which you can use to ask for help if you get lost.
Yes
1. Boarding and alighting:
① All tour participants must gather on time and depart promptly. Please arrive at the pickup point 15 minutes early. Our tour bus will not wait. Anyone who fails to meet at the agreed time and place, or join the tour en route, will be considered to have forfeited their place, and no refund will be given.
② The boarding and disembarking times shown on the website are estimates. The company’s confirmation will determine the exact pickup and drop-off locations. (If traffic or other exceptional circumstances prevent our coach from arriving at the pickup point on time, or the time changes at short notice, we will notify you promptly. Please wait patiently.)
③ Coaches come in three types: large coaches, mid-size coaches, and 9-seat minibuses. Large coaches generally have dedicated luggage compartments, while mid-size coaches and 9-seat minibuses have relatively little luggage space. As luggage compartment space is limited, we recommend bringing as little luggage as possible.
④ To avoid overcrowding near attractions, in most American cities, bus parking areas are far from the attractions, and drivers are not allowed to stop wherever they wish. Violations incur heavy fines. Sometimes pickup and drop-off points are some distance from the attractions. We appreciate our tour members' understanding.
2. Safety tips for coach travel:
① Smoking is prohibited in the vehicle.
② Do not bring prohibited items.
③ Do not handle any items in the vehicle unnecessarily, to avoid damage.
④ Follow the tour guide’s instructions during temporary coach stops, and do not wander away.
⑤ When leaving the tour vehicle to sightsee, eat, or shop, remember to close the vehicle windows and take your valuables with you. The travel agency accepts no responsibility for loss or theft.
⑥ As the journey is long and the vehicle is under considerable strain, if it breaks down and affects the itinerary, the travel agency will promptly take remedial action. Please cooperate.
(3) Other Information and Important Notes
1. Please comply with local laws and regulations.
2. Please be sure to carry the relevant documents and a valid passport with you.
3. When participating in group activities, follow the tour leader's/guide's instructions and avoid leaving the group for your safety.
4. Before taking part in any high-risk activity, assess your health and abilities, and follow the relevant safety instructions, such as wearing a life jacket, fastening a seat belt, and wearing suitable or required clothing. Tour members are strongly advised not to take part in these activities during free time on the trip. If you choose to take part, you do so at your own risk.
5. Do not take part in entertainment activities suspected of being illegal.
6. Pay attention to and observe all warnings, such as not wandering around or feeding the animals in a wildlife park.
7. When visiting areas with poor public security, be especially vigilant and avoid going out alone.
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