<Europe Small Group Tour> 4-Day Northern Spain Small-Town Getaway (Round Trip from Madrid)

I. Booking Information:

1. When booking, please complete all information on the registration form clearly and accurately, and pay the full tour fare at least 15 days before the departure date stated in the order;

2. When booking, you must hold valid travel documents (a passport), each of which must be valid for at least 6 months.

II. Inclusions:

1. Hotels: We undertake to provide hotels rated four stars according to local European standards. Rooms have private bathrooms, and the standard arrangement is two people per room.

European hotels include breakfast, but it is usually a simple continental breakfast (defined as coffee or tea, juice, bread, and jam).

Hotel rooms in Europe are relatively small, and their facilities, amenities, and services are generally more basic than those in Asia and North America. Guests are advised to bring their own toiletries.

Temperatures in Europe vary greatly between day and night, and average temperatures exceed 30 degrees for no more than two months a year. As European countries have a strong commitment to environmental protection, some hotels in Europe still do not have air conditioning. This does not mean that the hotel facilities are below standard. Thank you for your understanding.

2. Transportation: As specified in the itinerary, ground transportation throughout the trip will be by air-conditioned luxury business vehicle seating 5–9 people, with a Chinese-speaking driver-guide accompanying the group.

III. Exclusions:

1. All types of insurance, travel documents, and visa fees.

2. Attraction admission: The sightseeing activities listed in the itinerary, plus optional activities requested at extra cost or outside the itinerary. (For admission and spending details, please see the “Spending Guide.”)

3. Tips: The total tip for the driver and tour guide is €10 / £10 per person per day (same rate for adults and children).

4. International air tickets for travel to and from the departure point, and any airline charges for luggage exceeding the permitted size or weight.

5. Guests’ personal expenses, such as lunches and dinners during the itinerary, in-room drinks, telephone calls, laundry services, and compensation for damages at the hotel.

6. Additional expenses arising from circumstances beyond our company’s control, such as strikes or traffic delays.

7. Accommodation tax: guests pay this at the hotel upon check-in, at the rate set by the individual city.

4. Optional Activities:

Activities

Reference price

Alcázar Castle

EUR 10

Segovia Cathedral

€5

Guggenheim Museum

EUR 10

Cristóbal Balenciaga Museum

EUR 10

Mandatory Fees

Total Tour Guide and Driver Tips

EUR 10/person/day

Changes and cancellation policy

Once a booking has been made, any cancellation of the reservation, for any reason, will incur the charges set out below as compensation:

(1) 16 or more days before departure, either party may make any changes to advance or postpone the departure date, with no fees deducted;

(2) 15–8 days before departure, 50% of the total tour price will be charged;

(3) Within 7 days before departure, 100% of the total tour price will be charged.

Tour Information

Booking Information and Liability

I. Booking Information:

All travelers must hold valid travel documents (passports), each with at least 6 months’ validity. Please read the following sections on what is and is not included carefully:

II. Inclusions:

1. Hotels: We undertake to provide hotels rated four stars according to local European standards. Rooms have private bathrooms, and the standard arrangement is two people per room.

1) European hotels include breakfast, but this is generally a simple continental breakfast (defined as coffee or tea, juice, bread, and jam).

2) European hotel rooms are smaller, and their facilities and services are generally more limited than those in Asia and North America. Guests are advised to bring their own everyday toiletries.

3) Day and night temperatures in Europe vary considerably. Average temperatures exceed 30°C for no more than two months each year. As environmental awareness is strong in European countries, some European hotels do not provide air conditioning. This does not mean the hotel facilities fail to meet standards. We appreciate your understanding.

2. Transportation: As specified in the itinerary, ground transportation throughout the trip will be by air-conditioned luxury business vehicle seating 5–9 people, with a Chinese-speaking driver-guide accompanying the group.

III. Exclusions:

1. All types of insurance, travel documents, and visa fees.

2. Attraction admission: The sightseeing activities listed in the itinerary, plus optional activities requested at extra cost or outside the itinerary.

3. Tips: The total tip for the driver and tour guide is €10 / £10 per person per day (same rate for adults and children).

4. International air tickets for travel to and from the departure point, and any airline charges for luggage exceeding the permitted size or weight.

5. Guests’ personal expenses, such as lunches and dinners during the itinerary, in-room drinks, telephone calls, laundry services, and compensation for damages at the hotel.

6. Additional expenses arising from circumstances beyond our company’s control, such as strikes or traffic delays.

7. Accommodation tax: guests pay this at the hotel upon check-in, at the rate set by the individual city.

4. Other Matters:

1. If a tour group consists of two adults and one child aged 2–11, the child may be charged the child rate and will not be provided with a separate bed, but must share a room with the two adults. If a group consists of two adults and two children, the adult rate for four people applies. Two rooms will be arranged, with one adult and one child in each room; each child will have a bed, and the adult rate will apply.

2. Participants under 18, pregnant participants, and seniors aged 80 or over must be accompanied on the tour by at least one adult relative or friend under 75. Note: Participants who are pregnant or aged 70 or over must also sign the “Tour Participation Commitment and Liability Waiver” when booking, for the protection of both parties (online signing is available). We also recommend that pregnant participants and seniors purchase appropriate insurance before joining the tour.

3. The company reserves the right to accept or decline any booking without providing any reason or explanation.

4. When booking, please provide your email address and mobile phone number accurately so that we can reply to you and send confirmation messages.

5. Guests who need to purchase air tickets to join the tour are strongly advised to wait until they receive booking confirmation before purchasing their tickets.

6. The “Tour Confirmation Ticket” contains information about your departure and tour, including the tour guide’s contact details (telephone number, WeChat and WhatsApp QR codes) and the emergency contact number. Please bring a printed or electronic copy of the “Tour Confirmation Ticket” and present it when boarding for verification.

V. Liability:

1. Our company acts only as an agent for services arranged by airlines, hotels, transportation providers, or other travel organizations. We shall have no connection with, and accept no responsibility for, any property loss, accidental death, or additional expenses incurred by participants or guests on the itineraries or brochures as a result of natural or man-made disasters, mechanical failures, traffic delays, fires, strikes, war, political unrest, circumstances beyond our control, or changes to government regulations.

2. The organizations operating the sightseeing transportation and hotels used by our company, such as aircraft, ships, trains, and business vehicles, each have their own rules regarding passenger safety and lost luggage. Cases involving lost luggage, accidental injury or death, and property loss will be handled in accordance with the rules established by the relevant organizations, and are entirely unrelated to our company, which accepts no responsibility.

3. In exceptional circumstances, such as severe weather, strikes, typhoons, lost documents, hotels unexpectedly announcing that they are fully booked, cancellation or delay of the scheduled flight, political upheaval, epidemics, or any other unforeseen event beyond our control, it may be necessary to change or cancel any part of the itinerary, accommodation, or transportation. Our company reserves the right to make decisions at its sole discretion based on the circumstances at the time. In such cases, participants may not object or claim compensation. Participants are responsible for any resulting losses or additional costs.

4. All tour participants must comply with the laws of each country. Carrying goods for illegal resale or prohibited items is strictly forbidden. Entry and exit regulations are set by each individual country. If you are denied entry to any country for personal reasons, our company will bear no responsibility. No refund will be given for the remainder of the tour, and you will be responsible for any additional costs incurred, such as transportation and accommodation. These costs are unrelated to our company.

5. Our company and tour staff are not responsible for money or belongings lost due to theft, anywhere or under any circumstances. Participants are responsible for looking after their own valuables and documents.

6. Under no circumstances will our company be responsible or issue a refund if a participant is late and misses the departure of the tour vehicle.

7. As the bus model may not be suitable for transporting wheelchairs, we regret that we cannot accept bookings from people who use wheelchairs.

8. Our company reserves the right to publish images of participants, and we may take photos and videos of activities during the trip.

9. Important: If, during the trip, a traveler accidentally or deliberately damages the tour vehicle or any facilities within the hotel premises, they will bear full responsibility and must compensate for all related losses. More serious damage may result in criminal liability under local law. We kindly ask all travelers to take care of public property and enjoy their trip!

6. Notes for Tour Participants:

1. The driver and guide will contact tour participants the day before departure. If you have not received a message from the driver and guide by 9 p.m. local time, please call the contact number listed on your tour voucher promptly.

2. In view of the limited luggage space in our tour vehicles, each passenger may bring only one large and one small piece of luggage on board (large luggage must not exceed 30 kg or 28 inches; small luggage must not exceed 20 inches). If you bring more than one large and one small piece (provided there is sufficient space in the luggage compartment), an additional €5 per item per day (£5 per item on the Purple Line) will be charged for the driver’s handling service. We apologize for any inconvenience and appreciate your understanding!

3. Travel in Europe differs from travel in other parts of the world. Most attractions cannot be reached directly by tour vehicle and require walking. Travelers with limited mobility may have to wait in the vehicle at some attractions and may be unable to visit them with the group. No refund or compensation may be claimed for attractions missed for this reason. Please consider this carefully before booking. Once your booking is confirmed, you are deemed to have accepted these terms.

4. The driver and tour guide work hard to serve all participants, explain attractions, and provide care throughout the tour. Please show your appreciation by tipping them before the end of the itinerary. In accordance with customary practice in Europe, our company requires each participant to tip the driver and tour guide a minimum total of €10 / £10 per day.

5. Please present your tour voucher (printed or electronic) when boarding at the meeting point. The vehicle will not wait for late arrivals, and no refund of the tour fee will be given. Our company accepts no responsibility. In the event of an emergency, please call the emergency number.

6. Participants are responsible for obtaining and carrying valid travel documents (passport) and visas. These must be valid for at least six months from the departure date. If you are denied entry by immigration or customs for any reason, our company accepts no responsibility. Participants are responsible for all resulting losses, and tour fees are non-refundable.

7. Please avoid bringing valuables and expensive jewelry where possible. Keep valuables and identification documents with you and take responsibility for them. In the event of loss, our company, the driver and the tour leader accept no responsibility.

8. All tour participants must comply with the laws of each country. The carriage of goods for resale or any prohibited items is strictly forbidden. Smoking is prohibited in all public places and indoor buildings throughout Europe, including hotel rooms. Fines can be as high as one thousand; please comply with local laws. In recent years, visitors have been prohibited from sitting on the ground to rest or eat at some famous European buildings and attractions. This is not only considered disrespectful, but may also result in immediate prosecution.

9. Meals and admission tickets during the itinerary are at your own expense. Please refer to the Spending Guide to estimate costs. Admission prices listed in the handbook and other promotional materials are for reference only. We cannot guarantee that prices are updated in real time; actual prices are as published on each attraction’s official website. Please bring an appropriate amount of local currency for use during the trip, and bring any personal medication you may need.

10. If a participant wishes to depart independently, return separately, or leave the tour partway through for any reason, our company will assist with arrangements. However, we will not be responsible for any direct or indirect costs or losses resulting from delays in transportation or other matters that cause the participant to miss a prearranged itinerary or accommodation.

11. If any participant deliberately obstructs the tour leader, endangers others’ safety, or disrupts the group’s normal activities or interests, the tour leader may, depending on the circumstances or with the approval of the majority of participants, cancel that participant’s right to remain on the tour and require them to leave the group. No refund will be given for the uncompleted portion of the trip. After leaving the group, the participant’s actions are entirely unrelated to our company.

12. If an aircraft or business vehicle is delayed due to a breakdown or traffic congestion, requiring changes to the itinerary or cancellation of activities, participants may not object or withdraw on these grounds. In the event of delays caused by bad weather, strikes, or sudden accidents, participants may not claim compensation or a refund of the tour fare.

13. The itinerary is provided for reference only. Our company will make appropriate arrangements and adjustments to the sightseeing schedule and accommodation as circumstances require. Activities may also be cancelled if attractions are closed for holidays or local festivals. Participants are expected to accept such changes and may not object.

14. The driver and tour guide work up to 10 hours per day. Overtime charges apply if their working hours are extended because of late arrivals, changes to stops, or other such reasons.

15. The organizations operating the sightseeing transportation and hotels used by our company, such as aircraft, ships, trains, and business vehicles, each have their own rules regarding participant safety and lost luggage. Cases involving lost luggage, accidental injury or death, and property loss will be handled in accordance with the rules established by the relevant organizations, and are unrelated to our company.

16. Participants are advised to purchase their own travel accident and baggage insurance. For information about purchasing insurance, please contact the travel agency where you booked or inquire directly with our company.

17. As private vehicle models may not be able to transport wheelchairs, we regret that we cannot accept bookings from wheelchair users.

18. Day-to-night temperature differences in Europe are substantial, and average temperatures exceed 30°C for no more than two months each year. As European countries are also strongly committed to environmental protection, some hotels in Europe do not have air conditioning. This does not mean that the hotel facilities fail to meet standards. Thank you for your understanding.

19. Our company reserves the right to publish participants’ images. We may take photos and videos of activities during the tour. If you do not wish to appear in them, please stay clear of the camera.

20. If the number of tour participants is small, our company reserves the right to combine guests speaking different languages on the same tour bus.

21. Under no circumstances will our company be responsible or issue a refund if a tour participant returns late during the itinerary and misses the scheduled departure time of the tour vehicle.

22. As other tour participants may be allergic to pets and some hotels do not allow pets, participants are prohibited from bringing pets on the tour. Please make arrangements for your pet in advance. Thank you for your understanding.