Western Balkans Loop Tour (Wednesday Departure from Budapest)

I. Inclusions:

1. Accommodation throughout the tour is in European hotels rated three or four stars according to local standards (Booking.com rating: 7.5–8.5);

a. Hotel rooms in Europe are smaller, and their facilities and services are generally more limited than those in Asia and North America. Guests are advised to bring their own everyday toiletries.

b. Temperatures vary considerably between day and night in Europe, and the average temperature exceeds 30°C for no more than two months each year. As environmental awareness is strong across Europe, some hotels still do not have air conditioning. This does not mean that the hotel facilities are substandard. Thank you for your understanding.

c. Breakfast is included at European hotels, but is generally a simple continental breakfast (defined as coffee or tea, juice, bread, and jam).

2. Accommodation includes a continental breakfast. Two guests share a double room (a continental breakfast consists of coffee or tea, juice, bread, and jam);

3. As stated in the itinerary, air-conditioned luxury tour buses will be used for all land transportation;

4. Tour guide: A professional Chinese-speaking bilingual tour leader (Mandarin and Cantonese) will depart from the local departure point and accompany the group;

5. Baggage allowance: Each passenger may bring one large and one small piece of luggage on the vehicle (the large piece must not exceed 30 kg, and the sum of its three dimensions must not exceed 158 cm).

II. Exclusions:

1. All types of insurance, travel documents, and visa fees;

2. Attraction admission tickets: The sightseeing activities listed in the itinerary, as well as additional optional activities requested outside the itinerary, are at extra cost. (For details of admission tickets and expenses, please refer to the “Spending Guide”);

3. Tips: A total of 10 euros per person per day for the local tour guide and driver. (Same rate for adults and children);

4. International air tickets for travel to and from the departure point, and any airline charges for baggage exceeding size or weight limits;

5. Personal expenses such as lunches and dinners during the trip, drinks in hotel rooms, telephone calls, laundry services, compensation for damage or loss, etc.;

6. Additional expenses arising from circumstances beyond the Company’s control, such as strikes and traffic delays;

7. City sightseeing taxes and accommodation taxes (*in certain cities; see Consumption Guide for details). This fee will be collected together with the booking fee. The same rate applies to adults and children.

III. “Tour Participation Expenses” • Key Guide

☆To protect your rights, please read the [Terms and Conditions] carefully before registering. By registering, you confirm that you have read, understood, and agreed to the terms.

1. Ticket prices and optional activities listed in the Spending Guide are for reference only; actual prices and arrangements are subject to the attractions’ official websites and the arrangements on the day. Attractions and optional activities may change depending on the weather, number of participants, and opening hours.

2. Discount cards, student cards, and senior cards are not valid for our tour itinerary, attraction tickets, or optional activities.

3. Please bring cash in euros! Make sure you prepare enough euros before departure to pay for tickets, optional activities, group activities, and tips.

4. If you pay in another currency, a 3% handling fee will apply, and the exchange rate will be based on the live rate shown by the XE Currency Converter. (No objections will be accepted.)

5. XE Currency Converter 【live exchange rates】 https://www.xe.com/zh-HK/currencyconverter/

6. Please note: The tour guide may not have enough euros to exchange with guests.

4. Important information:

1. For a solo booking, if the guest is willing to let our company arrange a roommate, we will not charge any fee, whether or not we are able to find a roommate [if booking close to departure, we will reconfirm whether a single-room supplement is required]. Once the guest has agreed to the arrangement, no objections or last-minute changes will be accepted. If the guest changes their mind about sharing a room after joining the tour, an additional €120 per night must be paid (€170 per night on the night in Du City).

2. As pre- and post-tour accommodation is an additional service, we regret that we cannot arrange room sharing for guests.

3. For a booking with 2 adults and 1 child aged 2–11, the child may be charged the child rate and will not occupy a bed, sharing a room with the two adults. For a booking with 2 adults and 1 child outside this arrangement, the rate for 4 adults applies. Two rooms will be arranged, each with one adult and one child; the child will occupy a bed and be charged the adult rate.

4. Participants under 18, pregnant participants, or seniors aged 70 and over must be accompanied on the tour by at least one adult relative or friend under the age of 65 for us to accept their booking. Note: Participants who are pregnant or aged 70 and over must also sign the “Tour Participation Commitment and Liability Waiver” when booking, for the protection of both parties. We also recommend that pregnant participants and seniors purchase suitable insurance before joining the tour.

5. Guests who need to purchase air tickets to join the tour are strongly advised to wait until they receive booking confirmation before purchasing their tickets.

6. The “Tour Voucher” contains information related to joining the tour, including the tour guide’s contact details (telephone number, WeChat and WhatsApp QR codes) and emergency contact number. Please bring a printed or electronic copy of the “Tour Voucher” and present it when boarding for verification.

Optional activities

Optional Excursions Information

Mandatory Fees

Attraction tickets

Driver and guide tips

The above prices are for reference only. Any price adjustments will be subject to the prices announced at the time.

Please cooperate with and follow the guide’s itinerary for optional excursions; the guide’s itinerary will take priority.

Changes and cancellation policy

I. Cancellation and amendment terms:

1. Cancel the tour

More than 31 days before departure (including the 31st day), we charge 5% of the amount due on the booking order;

15–30 days before departure (including the 30th day): the company charges 20% of the amount payable on the booking order;

8–14 days before departure (including the 14th day), we charge 50% of the amount due on the booking order;

Within 7 days before departure (including the 7th day), once all vehicle and hotel reservations have been confirmed, the tour fees you have paid are non-refundable;

*If you cancel after changing your booking: If you cancel your trip after changing the itinerary, the cancellation terms will be calculated based on the departure date of the original itinerary.

2. Change of date or tour (this policy applies only to switching between multi-day tour itineraries)

More than 31 days before departure (including the 31st day): no change fee is charged;

15–30 days before departure (including the 30th day): the company charges a change fee equal to 10% of the amount payable on the booking order;

8–14 days before departure (including the 14th day), we charge a change fee of 30% of the amount due on the booking order;

0–7 days before departure (including the 7th day): all transport and hotel bookings have been confirmed, changes are not permitted, and the company will not refund any travel fees you have paid;

*If you change your booking again after a previous change: A 5% fee applies to the second change if it is made at least 31 days before departure (including the 31st day).

*Receivables include the basic tour fee and additional accommodation charges.

[Other]:

Without cancelling your tour, you may cancel or amend an extra hotel stay free of charge up to 7 days before departure. Within 7 days of departure, extra hotel stays cannot be cancelled or amended. If you add a hotel stay while on the tour, a €5 per-person service fee applies (nearby hotels may increase their prices). Train ticket numbers are generally sent 3–5 days in advance. Tickets cannot be cancelled or changed within 48 hours of departure, whether or not they have been collected. Please contact us at least 3 days in advance. If the tickets have not yet been issued, they can be cancelled or changed. Once issued, changes incur a €5 service fee and refunds incur a €10 service fee. After tickets have been collected, they cannot be cancelled or changed, and we regret that we cannot refund the train ticket fees you have paid. Discounted tours are non-refundable and cannot be changed.

[Note]:

1) If a tour member is unable to join the tour on time due to special circumstances, they may reschedule to a future tour. The rescheduling terms are as stated above.

2) If a group member leaves the tour unexpectedly or does not participate in any group activities during the trip (such as meals or sightseeing), they must complete and sign the Mid-Tour Withdrawal Declaration provided by our company. Fees paid are non-refundable.

3) All of the above must be confirmed in writing; otherwise, they will be deemed automatically forfeited, and the company accepts no responsibility.

2. Liability:

1. Our company acts only as an agent for services arranged by airlines, hotels, transportation providers, or other travel organizations. We shall have no connection with, and accept no responsibility for, any property loss, accidental death, or additional expenses incurred by participants or guests on the itineraries or brochures as a result of natural or man-made disasters, mechanical failures, traffic delays, fires, strikes, war, political unrest, circumstances beyond our control, or changes to government regulations.

2. The organizations operating the sightseeing transport and hotels used by our company, such as aircraft, ships, trains and buses, each have different rules concerning passenger safety, lost luggage and other matters. Any cases involving lost luggage, accidental injury or death, or property loss will be resolved according to the rules established by the relevant organizations. They are entirely unrelated to our company, which bears no responsibility whatsoever.

3. In exceptional circumstances, such as severe weather, strikes, typhoons, lost documents, hotels unexpectedly announcing that they are fully booked, cancellation or delay of the scheduled flight, political upheaval, epidemics, or any other unforeseen event beyond our control, it may be necessary to change or cancel any part of the itinerary, accommodation, or transportation. Our company reserves the right to make decisions at its sole discretion based on the circumstances at the time. In such cases, participants may not object or claim compensation. Participants are responsible for any resulting losses or additional costs.

4. All tour participants must comply with the laws of each country. Carrying goods for illegal resale or prohibited items is strictly forbidden. Entry and exit regulations are set by each individual country. If you are denied entry to any country for personal reasons, our company will bear no responsibility. No refund will be given for the remainder of the tour, and you will be responsible for any additional costs incurred, such as transportation and accommodation. These costs are unrelated to our company.

5. In the event of theft at any time or place resulting in the loss of money or belongings, the company, driver, tour leader and tour guide accept no responsibility. Participants are responsible for looking after their own valuables, documents and other belongings.

6. If a participant is late for any reason or under any circumstances and misses the flight or bus departure, the Company accepts no responsibility and will not refund any fees.

7. As the bus model may not be suitable for transporting wheelchairs, we regret that we cannot accept bookings from wheelchair users. (Note: For a “Private Tour”, please notify us before requesting a quote.)

8. Our company reserves the right to publish images of participants, and we may take photos and videos of activities during the trip.

9. Important: If, during the trip, travellers accidentally or deliberately damage the tour bus or any facilities within the hotel premises, they will bear full responsibility and must compensate for all related losses. Serious damage may also result in criminal liability under local law. We ask all travellers to take care of public property and enjoy their trip!

3. Important Information for Tour Participants:

1. Due to limited luggage space on the tour bus, each passenger may bring one large and one small piece of luggage on board (the large piece must weigh no more than 30 kg and measure no more than 158 cm in total across its three dimensions). For any additional luggage (subject to available storage space), a €5 handling fee per piece per day will be charged to cover the driver’s assistance. We appreciate your understanding!

2. European travel differs from travel in other parts of the world. Most attractions cannot be reached directly by tour bus and must be visited on foot. Travelers with limited mobility may have to wait on the bus at some attractions and may be unable to join the group visit. No compensation or refund may be requested for attractions missed for this reason. Please take note and consider this carefully before booking. Once your booking is confirmed, you are deemed to have accepted these terms.

3. Our drivers and tour leaders work hard to provide dedicated service to all participants, explain attractions, and take care of everyone along the way. Please remember to show your appreciation by tipping them before the tour ends. In accordance with European custom, our company requires each participant to tip the driver and tour leader a minimum total of €10 per day.

4. Please present this tour voucher to board at the meeting point. The tour will not wait for late arrivals, and the tour fee will not be refunded. Our company accepts no responsibility. In the event of an emergency, please call the emergency number.

5. Participants are responsible for obtaining and carrying valid travel documents (passport) and visas. These must be valid for at least six months from the departure date. If entry is refused by immigration or customs for any reason, our company accepts no responsibility. Participants are responsible for all resulting losses, and tour fees will not be refunded.

6. Please avoid bringing valuables and expensive jewellery where possible. Keep valuables and travel documents with you and take care of them yourself. The Company, driver and tour leader accept no responsibility for any loss.

7. All tour participants must comply with the laws and regulations of every country. Carrying goods for illegal sale or any prohibited items is strictly forbidden. Smoking is prohibited in all public places and indoor buildings in Europe, including hotel rooms. Fines can be as high as 1,000; please observe the law. In recent years, some famous European buildings and attractions have prohibited visitors from sitting on the ground to rest or eat. This is not only considered disrespectful, but may also result in immediate prosecution.

8. Meals and admission tickets during the itinerary are at your own expense. Please refer to the Spending Guide to estimate costs and bring an adequate amount of local currency for use during the trip. Please bring your own medication if needed.

9. If participants wish to travel independently, return separately or leave the tour partway through for any reason, the Company will assist with arrangements. However, the Company will not be responsible for any direct or indirect costs or losses relating to transport, accommodation or other delays that result in participants missing pre-arranged itinerary items.

10. If any tour participant deliberately obstructs the tour leader’s work, endangers the personal safety of others, or disrupts the normal activities or interests of the group, the tour leader may, depending on the circumstances or with the approval of the majority of participants, cancel that person’s right to continue on the tour and require them to leave the group. No refund will be given for the uncompleted portion of the trip, and the company accepts no responsibility for the participant’s actions after leaving the group.

11. If a flight or bus departure is delayed due to a breakdown or traffic congestion, and the itinerary must be changed or activities canceled, participants may not object or withdraw on these grounds. If bad weather, strikes, or unforeseen accidents cause itinerary delays, participants may not claim compensation or a refund of the tour fee on these grounds.

12. The itinerary is for reference only. The company will make appropriate arrangements and adjustments to the sightseeing schedule and accommodation based on actual circumstances. Activities may also be canceled if attractions are closed for holidays or local festivals. Tour members are expected to accept such changes and may not object.

13. If people who do not know each other share a room, including when the arrangement is made by our company, the participants’ character and conduct are not the company’s responsibility. We will not intervene in any disputes that may arise.

14. The operators of the sightseeing transport and hotels used by our company, such as airlines, shipping companies, railways, and bus operators, each have their own regulations concerning participant safety, lost luggage, and other matters. Cases involving lost luggage, accidental injury or death, and property damage will be handled according to the regulations established by the relevant operators, and are not the company’s responsibility.

15. We recommend that participants take out their own travel accident and luggage insurance. For information about insurance arrangements, please contact the travel agency where you booked or enquire directly with our company.

16. As not all bus models are equipped to carry wheelchairs, we regret that we cannot accept bookings from wheelchair users on group tours. (Note: For private tours, please notify us before requesting a quote.)

17. Temperatures in Europe vary considerably between day and night. The average temperature exceeds 30°C for no more than two months each year, and European countries place a strong emphasis on environmental protection. As a result, some hotels in Europe do not have air conditioning. This does not mean that the hotel facilities are below standard. We appreciate your understanding.

18. Our company has the right to publish images of participants, and we may take photographs and videos during the tour. If you do not wish to appear in them, please avoid the camera.

19. If the number of tour participants is small, we reserve the right to combine guests speaking different languages on the same tour bus.

20. As other tour participants may be allergic to pets and some hotels do not allow pets, pets are not permitted on the tour. Please make arrangements for your pet in advance. Thank you for your understanding.